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Updated 2020-06-30
Activated 2020-06-30

Dedicated customer support (Administrative agency service) [Foreign companies-Business English required]
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  • ★★★ Senior Level
  • Listed Public Company
  • No transfer
This posting is managed by:
Recruiter
Knowledge Mart
Company Name Company is not publicly visible
Job Type
Knowledge Mart
IT (Other) - Customer Support Engineer
Customer Service - Customer Support
Marketing/PR - Research & Analysis
Industry Software Vendor
Location Asia Japan Tokyo Chuo

Job Description You will be in charge of customer-specific support for the Administrator Business Service. After introducing the company's business trip and expense management cloud cloud system, we will provide technical support to customers who have contracted for administrative services on behalf of client companies.

[Specific work]
1. Support business
・ Troubleshooting support
・ Answer to inquiry
2. Configuration change work based on customer requests
3. Management and maintenance of customer environment
4. Window operations in service operation
・ Regular customer meetings
・ Provision of information on new functions
·counseling
・ Report of inquiry status, etc.
5. Problem solving such as system malfunction
In the event of a system failure, we will work with overseas representatives, development departments, support departments, etc. to solve problems.

【Work environment】
・ Average age: 37 years old
・ Gender ratio: 65% for men and 35% for women (approximately 40% of all employees are women and highly flexible work styles are possible)
・ It is a stylish office that is easy to work in and has a reputation from employees.

[Challenging and attractive]
・ The corporate culture is at home, and the environment is close to the president.
・ A culture where employees mutually enhance each other is also set as a corporate culture, and opportunities are provided regularly to provide bidirectional and honest feedback from the perspective of oneself, colleagues and supervisors.

[About the company]
We are a pioneer and the largest provider of cloud-based travel management and expense settlement solutions in Japan.
For the fourth consecutive year, the company has been selected as the "Best company to work for" for the fourth year in a row. In 2018, the company was ranked first in the category of 100-999 employees.
Company Info We provide cloud-based travel, expense management and invoice management solutions.
Main products and services:
■ Integrate all information related to expense reimbursement using a cloud system, such as transportation and entertainment expenses.
Supports the advancement of expense settlement management such as expense analysis.
■ Centrally manages from business trip application to accommodation, airline ticket, rent-a-car arrangement, and expense settlement after business trip.
Helps reduce costs and improve governance.
■ Electrification of accounting personnel from manual input of invoice data, easy management, and improved invoice payment process.
Helping employees focus on the tasks they need to do.
■ Thorough cost analysis supports decision-making and policy changes in line with important management indicators.
Achieve unnecessary costs and strengthen compliance.
■ Provide solutions for communication methods to protect employee risk management and safety.
Revenue model:
Stock model with monthly service charge
Main customers:
Introduced by 48,000 companies worldwide.
Eighty percent of Fortune 500 companies have adopted it, and it is the No. 1 domestic sales company for the fourth consecutive year in the domestic expense settlement market.
In addition, the sustained use rate exceeds 99%.

[Measures to prevent passive smoking]
禁煙 Indoor principle smoking cessation
Working Hours 9: 00-18: 00
Job
Requirements
Those who meet all of the following
1. 3 years of software support or business application development experience
2. English (TOEIC 750 points)
3. Those who can judge the priorities accurately and respond quickly (because it is necessary to respond to inquiries from multiple customers)
4. Ability to hear and organize customer issues and issues
5. A person who can actively contribute ideas to solve issues in a team and work independently

[Possible]
Customer negotiation experience (due to many opportunities to talk directly with customers)
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4000K - JPY 10000K   
Other Salary
Description
Estimated annual income: 4 million yen to 10 million yen
* Estimated annual income is the sum of base + incentive.
* The incentive is 10% of the base.

Annual salary revision, transportation expenses paid (up to 50,000 yen per month)

Completed with various social insurance (health insurance, welfare annuity insurance, employment insurance, workers' accident insurance), defined contribution pension system, condolence money payment, benefit one, medical examination, Kanto IT health insurance union contract recreation facility, English conversation by Berlitz (BBCS class) Provision, soft skills training (conducted at the office once a quarter), educational benefit system (up to 70,000 yen per year when attending external training, up to 200,000 yen per year), teaching materials for English learning and business books Lending, career counseling, follow-up counseling, internal job posting, mentor system, in-house intern system, awards (awards, TOP Sales / TOP GUN, CS Awards, service awards, thank-you letters), burden of influenza vaccination (dependence) Family members), the cost of medical examinations for dependent spouses, occupational physicians, mental health Lus check, childcare / work system (short-time work, sitter assistance system, working from home), internal exchange (communication lunch, taco lunch, team dinner, welcome party, welcome lunch with the president, communication task force, family day, club activities, Buddy activity), orientation at the time of joining, constructive feedback, free drinks such as juices and teas in the office at half price
Holidays [Annual holiday: 120 days]
Saturdays, Sundays and holidays, summer holidays, New Year's holidays, congratulations, special holidays, annual paid leave, founding anniversary (10/25), leave system for studying abroad, paid encouragement date, three-year continuous leave, volunteer Vacation
Job Contract
Period
Regular employees: Trial period available (3 months)
Nearest Station ・ 2 minutes on foot from Tokyo Metro “Ginza Station”
・ 3 minutes on foot from Tokyo Metro and Toei Subway `` Higashi Ginza Station ''
・ 8 minutes on foot from Tokyo Metro “Ginza-itchome Station”
・ A 9-minute walk from Tokyo Metro and Toei Subway Hibiya Station
・ 10 minutes on foot from JR, Tokyo Metro “Yurakucho Station”
・ 10 minutes on foot from JR, Tokyo Metro, Toei Subway, Yurikamome “Shimbashi Station”
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Dedicated customer support (Administrative agency service) [Foreign companies-Business English required]

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