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Updated 2020-02-28
Activated 2020-02-18

Cloud Support Engineer / Developer Tools Specialist (ENG+JP or CN+ENG)

  • ★★ Staff Level
  • Women Welcome
  • New graduates welcome
  • Listed Public Company
  • No Age Restriction
Company Name

EPAM Systems Japan G.K./EPAM Systems Japan 合同会社

Job Type
EPAM Systems Japan G.K./EPAM Systems Japan 合同会社
IT (Other) - IT Help Desk
IT (PC, Web, Unix) - Business Application SE
IT (PC, Web, Unix) - Programmer
Industry Telecommunications/Information Services
Location Asia Japan Tokyo

Job Description EPAM Systems provides 24/7 support service for users of a major Cloud platform. Support team is distributed between multiple locations. We are hiring Cloud professionals to extend our multi-language Cloud Support team, based in Tokyo, Japan.

Cloud Support Engineer / Developer Tools Specialist will provide support for Cloud technologies such as App Engine, Cloud SQL, Cloud Functions and others.

You would have the opportunity to:
Provide support to customers using Cloud Platform products, solutions and APIs, including developer products related services
Provide technical assistance and support as part of a global 24x7-support organization.
Work closely with engineers and product managers to improve the product and make our customers successful
Follow notification and escalation procedures
Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
Company Info Established in 1993, EPAM Systems, Inc. (NYSE: EPAM) is recognized as a leader in software product development by independent research agencies. Headquartered in the United States, EPAM employs over 35,000+ IT professionals and serves clients worldwide utilizing its award-winning Central, Eastern European global delivery platform, and its locations in 25 countries across 4 continents. Last year EPAM was recognized as the 2018 Google Cloud North American Breakthrough Partner of the Year.

We value individuality and we are highly interested in motivated people with desire to grow, as we do not believe in micro-management. We look and strive for excellence and we are interested in individuals who want to grow, develop, innovate and learn.
Working Hours Agents should be open to some work shifts between the hours of 8:00 and 22:00 JST Sunday - Saturday including public holidays
You are required to be/have:
English (B1+) and Japanese Native or JLPT N1
English (B1+) and Chinese Native or Fluent

Proficient in at least one of Java, Python, PHP, Go or Node.Js
Understanding Cloud technology such as Google Cloud, AWS, Azure
Comfortable working on Linux-based systems
Comfort and experience using SQL (any dialect) to extract and manipulate data
Hands on experience with web protocols (HTTP, TLS, etc.)
Experience with services API development as well as creating REST and JSON APIs
Ability to read and understand code and able to write code samples to reproduce customer issues
Strong troubleshooting skills including the ability to read and understand logs and stack traces
Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
A strong sense of business ownership and customer focus

It would be nice if you have:
Understanding software development lifecycle
Experience with CI / CD environment
Experience with deployment tool such as Jenkins
Experience with Platform-as-a-Service (PaaS)
Familiarity with parallel / distributed computing (NoSQL, MapReduce, etc.)
English Level Business Conversation Level (TOEIC 735-860)
Salary Depends on experience   
Other Salary
Friendly team and enjoyable working environment
Work-life balance and flexible schedule
Online training library, mentoring, career development and potential partial grant of certification
Unlimited access to LinkedIn learning solutions
Referral bonuses
Compensation for sick leave and paid time off
Opportunities for self-realization
Holidays Paid Holidays
Child-care Leave
Job Contract
Full time
Nearest Station 5 minutes walk from Daimon station/Ominarimon station, 8 minutes walk from Hamamatsucho station.

Please apply from here


This posting is managed by:

EPAM Systems Japan G.K./EPAM Systems Japan 合同会社

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Cloud Support Engineer / Developer Tools Specialist (ENG+JP or CN+ENG)