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Updated 2020-02-28
Activated 2020-02-18

Cloud Support Engineer / BigData

  • ★★ Staff Level
  • Women Welcome
  • Listed Public Company
  • No Age Restriction
Company Name
Employer

EPAM Systems Japan G.K./EPAM Systems Japan 合同会社

Job Type
EPAM Systems Japan G.K./EPAM Systems Japan 合同会社
IT (Embedded Software, Control Systems) - Programmer
IT (Other) - Customer Support Engineer
IT (Mainframe) - Application SE
Industry Telecommunications/Information Services
Location Asia Japan Tokyo

Job Description EPAM Systems provides 24 / 7 support service for users of a major Cloud platform. Support team is distributed between multiple locations. We are hiring Cloud professionals to extend our multi-language Cloud Support team, based in Tokyo, Japan.

You would have the opportunity to:
Provide support to customers using Cloud Platform products, solutions and APIs, including Big Data and Machine Learning and related services
Provide technical assistance and support as part of a global 24x7-support organization.
Work closely with engineers and product managers to improve the product and make our customers successful
Follow notification and escalation procedures
Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
Company Info Established in 1993, EPAM Systems, Inc. (NYSE: EPAM) is recognized as a leader in software product development by independent research agencies. Headquartered in the United States, EPAM employs over 35,000+ IT professionals and serves clients worldwide utilizing its award-winning Central, Eastern European global delivery platform, and its locations in 25 countries across 4 continents. Last year EPAM was recognized as the 2018 Google Cloud North American Breakthrough Partner of the Year.

We value individuality and we are highly interested in motivated people with a desire to grow, as we do not believe in micro-management. We look and strive for excellence and we are interested in individuals who want to grow, develop, innovate and learn.
Working Hours Agents should be open to some work shifts between the hours of 8:00 and 22:00 JST Sunday - Saturday including public holidays
Job
Requirements
You are required to have:
English (B1+) and Japanese Native or JLPT N1

3+ years’ experience fully as either technical support or a developer in Big Data and Machine Learning services
Understanding Cloud technology such as Google Cloud, AWS, Azure
Ability to read and understand code, able to write code to reproduce customer problems
Strong research, analytical and problem-solving skills
Familiar with REST API, Git and machine learning framework such as scikit-learn
Familiar with SQL and relational database concepts
Firm understanding of programming (Java, etc.) and scripting languages (Python, etc.)
Experience with Big Data architectures and technologies and BI solutions
Business level English skill (B1+)
Japanese Native Level or JLPT N1 Language skills

It would be nice if you have:
Experience with distributed computing frameworks (e.g. Hadoop, Spark, Flink, Storm, Samza, Beam, Google Big Query, etc.)
Experience with distributed data stores (HBase, Cassandra, Riak, Google Bigtable, Amazon Dynamo DB, etc.) and / or distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub / Sub, Amazon Kinesis, etc.)
Experience with any ML library (pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts
Experience with the popular technologies in the machine learning / big data ecosystem
Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
Experience with PaaS and IaaS technologies
English Level Business Conversation Level (TOEIC 735-860)
Salary Depends on experience   
Holidays Friendly team and enjoyable working environment
Work-life balance and flexible schedule
Online training library, mentoring, career development and potential partial grant of certification
Unlimited access to LinkedIn learning solutions
Referral bonuses
Compensation for sick leave and paid time off
Opportunities for self-realization
Job Contract
Period
Full time
Nearest Station 5 minutes walk from Daimon station/Ominarimon station, 8 minutes walk from Hamamatsucho station.
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