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Updated 2020-03-23
Activated 2020-03-23

Customer Service Guest Specialist (Booking.com)

  • ★★ Staff Level
  • Women Welcome
  • New graduates welcome
  • No Experience Required
Company Name

Booking.com Japan KK / Booking.com Customer Service Center Japan K.K.

Job Type
Booking.com Japan KK / Booking.com Customer Service Center Japan K.K.
Customer Service - Customer Support
Consulting - Other
Hospitality Business Specialists - Hotel
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo

Job Description Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's bookers a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!

Who we are:

Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Tokyo or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Supporting them as they do, as well as partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s bookers and partners, 24 hour a day, 7 days a week.

So, are you ready?

What you’ll be doing:

- Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics such as:  modifications, cancellations or confirmation of reservations, special requests, easy level of complaints, etc.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience
- Supporting your colleagues with peer learning, and being open to feedback from others
- Positively participating in company events, and in weekly team meetings
- Taking part in new projects and tests that we may need your help with
- Promoting the Booking.com culture.
Company Info Join planet Earth's #1 accommodation site

Booking.com was established in 1996 in Amsterdam, The Netherlands and has grown into the world’s leading online hotel and accommodation reservations company. Booking.com is still operated from Amsterdam and supported by 176 offices in over 220+ countries. In Japan we work from 5 offices in Tokyo, Osaka, Fukuoka and Sapporo.

11,000 people right across the world are dedicated to serving Booking.com’s customers and property-owning partners.

We want to be the best team of motivated and skilled people in the industry. Over 100 nationalities are employed at Booking.com. We are a melting pot of people from all over the world working together. Employees are encouraged to develop their own talents. We have a variety of trainings and other methods within our Booking.com University program to help to do just that.

Our Account Management and Content teams work with our property partners to support transparency, availability, and best pricing for all our customers. Our multilingual Customer Service team provides 24/7 dedicated assistance and advocacy to make sure our customers’ stays meet or exceed their expectations. Our IT teams in Amsterdam take care of creating a perfect shopping experience for our customers.

Our mission

To help leisure and business travelers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay.
We are part of the Priceline Group (NASDAQ: PCLN).
Working Hours 8:00~21:30 (Shift Work)
You’ll need:

-Fluency in English and Japanese
-An affinity for offering excellent customer service
-Ability to adapt and work well under pressure in a fast-paced environment
-Ability to take ownership and solve problems
-Positive and resilient attitude
-Great teamwork skills
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4000K - JPY 4500K   
Other Salary
Social Insurance
Commuting/Transportation Allowance
Relaxation Facilities
Education Training
Holidays Five-Day Workweek
Child-care Leave
Sick Leave
Job Contract
1 year renewable contract
Nearest Station JR Osaki Station

Please apply from here


This posting is managed by:

Booking.com Japan KK / Booking.com Customer Service Center Japan K.K.

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Customer Service Guest Specialist (Booking.com)