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Updated 2019-12-02
Activated 2019-12-02

【Voice Engineer】

  • ★★★ Senior Level
Company Name
Employer

Wipro Japan K.K.

Job Type
Wipro Japan K.K.
IT (Hardware/Network) - Network Engineer
IT (Hardware/Network) - Network Monitoring
IT (Other) - Other
Industry IT Consulting
Location Asia Japan Tokyo

Job Description 【Key skills required for the job】
- Network Voice and Collaboration Admin (For Voice Engineer mandatory)
- As an administrator, you should be able to handle first point escalation for all technical and process issues.
- Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.
- Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his / her tower
- Follow quality / security process defined for the engagement.
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination
- Prepare Weekly and monthly status reports.
- Participate in business meetings with various stake holders on a need basis.
- Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members. Able to work on Knowledge acquisition and updates to related documents
Company Info Wipro has been a leading provider of IT consulting, system integration and outsourcing solutions in Japan, having started operations in 1998.

Japan is part of Wipro’s Growth Markets portfolio and our success here has been a result of our sharp focus on select industry sectors, strong track record of successful execution and the ability to deliver integrated solutions across various technologies, skill sets and domains.
Working Hours 9:00 - 18:00
Job
Requirements
【Mandatory Skills】
- Network Voice Admin Infra Trouble shooting and Operations, Technical Support, Networking Admin
- Cisco IPT / CUCM – L2 skill
- Telephony Protocols such as H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco), L2 skill
- Conferencing devices (single screen MCUs, IOS gateways, TelePresence server) L2 skill
- Collaboration services
- Cisco telepresence management suite
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Daily Conversation Level
Salary JPY - Japanese Yen JPY 7000K - JPY 10000K   
Other Salary
Description
Social Insurance
Commuting/Transportation Allowance
Holidays Paid Holidays
Five-Day Workweek
Job Contract
Period
Permanent position - 正社員
Nearest Station Nihombashi, Tokyo
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