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Updated 2019-07-12
Activated 2019-07-12

《In-house Consultant》ServiceNow Engineer

  • ★★ Staff Level
  • Listed Public Company
Company Name


Job Type
IT (PC, Web, Unix) - Project Manager
IT (PC, Web, Unix) - Business Application SE
IT (Other) - Customer Support Engineer
Industry System Integrator
Location Asia Japan Tokyo

Job Description As a key member of the Global Technology Services team you will be responsible for defining best practices for requirement gathering, designing, solution proposals and supporting various modules and components of ServiceNow applications suite. You will be involved in the development lifecycle from analysis, design, test and release with a focus on delivering solutions against business goals, functional requirements and platform engineering standards and best practices.

【In Details】
1. Experience of ServiceNow application-based solution design and Fit & Gap analysis, should be able to guide the business owner selecting right solution
2. Attending, planning and analysis meeting for any new requirements and co-ordination with business owners
3. Capturing details, assisting to make BRD, FDD, writing use cases and test cases
4. Performing system integration test and coordinating with business owners for user acceptance test and getting sign off
5. Should be well-versed with IT change management process
6. Working with ServiceNow development team to ensure that the business requirements are fully met
7. Managing user expectations throughout projects, communicate status, problems and issues to users and management
8. Working with multiple IT teams on resolving/closing out issues
9. Prepare and report project performance metrics and KPIs
10. Travel to support and participate in global projects and workshops as needed
Working Hours 9:00~18:00(実働8時間)
•Strong Experience in ServiceNow Customer Service Management implementation and Industry Experience
•Must have BS Computer Science or equivalent with 5+ years of experience as a business analyst of ServiceNow implementation and support
•Good knowledge of ServiceNow platform administration.
•Desired ServiceNow Trainings/Certifications: ServiceNow System Administration, ServiceNow Advanced System Administration, Scripting in ServiceNow, ServiceNow Orchestration, Application Development in ServiceNow, ServiceNow Customer Service Management
•Strong presentation, communication skillsets (written and verbal) in English, and business level in Japanese
•Excellent analytical, problem solving and troubleshooting skills
•Effective time-management skills and the ability to prioritize work assignments
•Must be a team player with strong inter-personal skills
•Must be able to work in a fast-paced team environment with minimal supervision. Must have the ability to escalate issues in a timely manner
•Ability to influence and drive decision making to solve problems at different levels including customers, vendors, management, technical stake holders, developers etc.

・ITIL v3 Foundation Certification preferred
・Having working experiences in managed service area is a plus
English Level Fluent (TOEIC 865-)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 6000K - JPY 9000K   
Other Salary
交通費支給 (月額上限5万円)、賞与年1回、給与改定年1回、従業員自社株式割引購入権制度、各種社会保険完備(雇用、労災、健保、厚生年金)、ネクストステージチャレンジ手当/休暇(永年勤続者対象)、資格取得支援制度、公認クラブ活動支援制度、メンタルヘルスカウンセリング、慶弔見舞金(結婚祝金、出産祝金、弔慰金等)他
Holidays 完全週休2日制(土・日・祝日)、年末年始(12/29~1/3)、年次有給休暇(入社日に該当日数を付与、初年度最大12日)、病気休暇、試験休暇、忌引休暇
Job Contract
正社員 ※試用期間3ヶ月
Note to applicants

This position is being operated by Daijob AGENT.
Before applying, please check the following steps:

1) Click the "Apply" button below.
2) You will be contacted by mail or phone by a consultant from Daijob AGENT.
3) Our consultant will give you an interview, introduce the details of the position and help you with your application.

Please note that if your skills and experience do not match the position, you may not be introduced even if you interview with our consultant.

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《In-house Consultant》ServiceNow Engineer