株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.
IT (Other) - Customer Support Engineer
IT (Other) - IT Help Desk
Education/Training/Language Specialist - Other
HCL Japan's growing business with its niche services to global clients.
This time we're hiring a bilingual desktop/remote support engineer.
This job is for weekdays during regular work hours; however as needed, you're expected to provide support at irregular time/hours when we have ad-hoc work such as migration/update, etc.
Join us to excel your professional career!
This is a stable long-term work opportunity.
Senior Technical Engineer, Bilingual Desktop Support
Candidates should have at least 3-5 years’ experience in Windows administration support
Proficient with the Windows environment OS 10 & 7
Support and handle break-fix situations on Windows & MAC Hardware
Understanding of Windows OS architecture. Able to perform command line troubleshooting to resolve individual application failures,
Knowledge of Windows 7 and above , Printing
VIP and VVIP Support
Knowledge of PC support functions
Cross functional support ( Remote Hand and Eye) to Server and Network Teams
Audio /Video Support
Ensure timely follow up with Customers and Vendors
Supporting Windows Desktops, Notebooks, Technical issues
Does this description match your experience?
We look forward to your application!
If selected, you'll hear from us in 5 business days.
【Remarks about us】
-We're operating in Japan for more than 20 years
-We offer permanent Seishain roles
-Most of local employees are bilingual of English and Japanese
-We have about 380 employees across Japan
-We provide various service portfolio - embedded, application, infra, product
-We focus on new technology
-We provide useful employee benefits (such as Benefit one for discounts)
-We're global company operating in 32 countries, with large-scaled organization structure leveraging India offshore
-Candidates can excel career in an English-speaking large organization to excel as an industry leader globally
-Employees can apply for internal positions across the globe
|Working Hours||9AM -6PM with 1 hour break on weekdays (default, it may slightly change depends on client's work hours)|
Windows 7, 10 , which includes Windows OS system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, O365, network printers.
Desktops like Dell, HP, Lenovo iMAC, MAC Book Pro and IOS devices like iPAD & iPhones,
Provide identification/fixing for the problems within existing systems. Troubleshoot day-to-day Windows related issues, Capable of doing root cause analysis of any specific Windows related issues,
Be well-versed in Migration Techniques from Windows to Windows and vice versa, Managed Printing etc
Should have worked on ticket tool system to log User issues/support , exposure to ServiceNow is preferred
Keep inventory updated for all deployed and decommissioned PCs
Exposure to VIP and VVIP support and High touch support experience to end users
VPN, PC hardware , MS office applications, SCCM, etc
Well aware of Servers hardware, Network switches, Patch Panels, Console ports and cables etc.
Hands-on knowledge on Audio and Video conference systems
Liaise with Vendors for hardware issues and coordinate with them
Be a good team player and open to learn new technologies
Bilingual of Japanese (native level) and English (business level)
【What we can offer】
-To provide the work environment to become a global/industry leader with global service model
-Depends on the deliverables/service agreement with client, but our work environment is considered flexible
-We respect diversity, individuals, opinions
・Have done similar job
・Those who like challenges
・Understand diversity and a large-scale global delivery model
・Those who want to work for India's third biggest ICT service company
** Those who pass the initial screening will be contacted in 5 business days.
|English Level||Business Conversation Level (TOEIC 735-860)|
|Japanese Level||Business Level(JLPT Level 2 or N2)|
|Salary||JPY - Japanese Yen JPY 3500K - JPY 6000K|
Employee benefit (such as service discount)
Salary is offered as package (all inclusive)
Congratulatory or Condolence Leave