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Updated 2019-03-28
Activated 2019-03-19

【バイリンガル デスクトップサポートエンジニア】

  • ★★ Staff Level
  • Women Welcome
Company Name
Employer

株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.

Job Type
株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.
IT (Other) - Customer Support Engineer
IT (Other) - IT Help Desk
Education/Training/Language Specialist - Other
Industry IT Consulting
Location Asia Japan Tokyo

Job Description HCL Japanでは、ビジネス拡大により、既存チームに加わるバイリンガルデスクトップサポートエンジニアを採用しています。
名の知れた大手企業のユーザーをクライアントとして、技術サポートを行う業務内容です。

グローバル環境でダイナミックなデリバリーモデルを強みとした弊社のチームに、経験あるプロフェッショナルとして加わりキャリアアップを目指しませんか?

ユーザーとは主に日本語、社内チームとは主に英語でコミュニケーションをします。



HCL Japan's growing business with its niche services to global clients.

This time we're hiring a bilingual desktop/remote support engineer.

This job is for weekdays during regular work hours; however as needed, you're expected to provide support at irregular time/hours when we have ad-hoc work such as migration/update, etc.

Join us to excel your professional career!
This is a stable long-term work opportunity. 



【Job Description】

Senior Technical Engineer, Bilingual Desktop Support 

Candidates should have at least 3-5 years’ experience in Windows administration support
Proficient with the Windows environment OS 10 & 7
Support and handle break-fix situations on Windows & MAC Hardware
Understanding of Windows OS architecture. Able to perform command line troubleshooting to resolve individual application failures,
Knowledge of Windows 7 and above , Printing
Ticketing tool
Inventory management
VIP and VVIP Support
Knowledge of PC support functions
Cross functional support ( Remote Hand and Eye) to Server and Network Teams
Audio /Video Support
Ensure timely follow up with Customers and Vendors
Team Player
Supporting Windows Desktops, Notebooks, Technical issues


Does this description match your experience? 
 
We look forward to your application!
If selected, you'll hear from us in 5 business days.

Thank you!
Company Info 【Remarks about us】

-We're operating in Japan for more than 20 years
-We offer permanent Seishain roles
-Most of local employees are bilingual of English and Japanese
-We have about 380 employees across Japan
-We provide various service portfolio - embedded, application, infra, product
-We focus on new technology
-We provide useful employee benefits (such as Benefit one for discounts)
-We're global company operating in 32 countries, with large-scaled organization structure leveraging India offshore
-Candidates can excel career in an English-speaking large organization to excel as an industry leader globally
-Employees can apply for internal positions across the globe
Working Hours 9AM -6PM with 1 hour break on weekdays (default, it may slightly change depends on client's work hours)
Job
Requirements
【Experience】

Windows 7, 10 , which includes Windows OS system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, O365, network printers.
Desktops like Dell, HP, Lenovo iMAC, MAC Book Pro and IOS devices like iPAD & iPhones,
Provide identification/fixing for the problems within existing systems. Troubleshoot day-to-day Windows related issues, Capable of doing root cause analysis of any specific Windows related issues,
Be well-versed in Migration Techniques from Windows to Windows and vice versa, Managed Printing etc
Should have worked on ticket tool system to log User issues/support , exposure to ServiceNow is preferred
Keep inventory updated for all deployed and decommissioned PCs
Exposure to VIP and VVIP support and High touch support experience to end users
VPN, PC hardware , MS office applications, SCCM, etc
Well aware of Servers hardware, Network switches, Patch Panels, Console ports and cables etc.
Hands-on knowledge on Audio and Video conference systems
Liaise with Vendors for  hardware issues and coordinate with them
Be a good team player and open to learn new technologies
Bilingual of Japanese (native level) and English (business level)



【What we can offer】
-To provide the work environment to become a global/industry leader with global service model

-Depends on the deliverables/service agreement with client, but our work environment is considered flexible

-We respect diversity, individuals, opinions




【Ideal Applicants】
・Have done similar job
・Those who like challenges
・Understand diversity and a large-scale global delivery model
・Those who want to work for India's third biggest ICT service company

** Those who pass the initial screening will be contacted in 5 business days.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3500K - JPY 6000K   
Other Salary
Description
Social Insurance
Education Training

社会保険完備
Employee benefit (such as service discount)
Maternity/childcare leave
Certification support
Salary is offered as package (all inclusive)
Holidays 完全週休2日制(土・日・祝祭日)
有給休暇
慶弔休暇
育児休暇
傷病休暇

Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Job Contract
Period
Permanent/full-time
正社員
Nearest Station Central Tokyo
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株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.

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