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Updated 2025-05-01
Activated 2025-04-30
Activated 2025-04-30
[English] Customer Support (SV candidate) / Major call center company / Annual salary 4.5 million to 5.1 million yen @ Yokohama
NEW
| This posting is managed by: | GLOBALPOWER Inc. / 株式会社グローバルパワー |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Customer Service - Customer Support Customer Service - Call Centre Manager/SV |
| Industry | Outsourcing |
| Location |
Asia
Japan
Kanagawa
Yokohama
|
| Job Description |
You will be responsible for the lead supervisor duties in the technical support and customer support of medical devices. <Center duties> - Handling inquiries from medical professionals, device users, and their families - Accumulating knowledge and updating information to improve the first-time resolution rate <Scenes in which English is used (approximately 50% of work)> - Translation of work manuals and training contents (into Japanese) - Client reviews of training - Escalation response to clients - Client report meetings, etc. <Lead Supervisor (LSV) duties> As the on-site manager of this work, you will be responsible for comprehensive management of client responses and work and personnel. - Management of overall work operations, business KPI and income/expense management - Training of managers (supervisors) and staff - Client negotiations and reporting - Report writing, leading report meetings, etc. |
| Company Info |
Major outsourcing company ・Call center business ・Outsourcing business ・Sales: 58 billion yen ・Number of employees: 2,700 |
| Working Hours |
・Shift system: 5 days a week from Monday to Saturday (fixed Sunday off) *Off if Saturday and Sunday are holidays *Submit your request for days off the previous month and have it adjusted by the administrator ・Weekdays: Shift system (8:00-17:00/9:00-18:00/11:30-20:30) ・Saturdays and holidays: Fixed 8:00-17:00 ・Break time: 60 minutes |
| Job Requirements |
■ Required skills ・Experience working at a call center as a supervisor or higher *Experience not only in daily operations but also in staff management and numerical management ・Basic PC and Microsoft Office skills ■ Welcome skills ・Experience in a call center supervisor leadership or management position ■ Personal profile ・Able to respond flexibly and adaptively to changes for a foreign client ・Able to collaborate with others (both inside and outside the company) and communicate to get the job done well |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 4500K - JPY 5000K |
| Other Salary Description |
Monthly salary: 330,180 yen - 380,000 yen ・Bonus ・Salary increase ・Transportation expenses ・Social insurance |
| Holidays |
・2 days off per week on shift system ・3 days summer vacation, 4 days New Year's holiday ・Paid vacation (10-22 days per year) ・Special vacation (refreshment vacation, marriage vacation, mourning vacation, etc.) ・Other vacation (childcare leave, nursing care leave) *For those with at least 1 year of service *Annual vacation: 127 days |
| Job Contract Period |
Full-time employee (trial period: 3 months) |
| Nearest Station | ・Minatomirai Station (3 minutes walk) |
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