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Activated 2025-04-25
【Skincare and makeup comapny】Fragrance Training Manager Position Open!
| This posting is managed by: | Chambre de Commerce et d’Industrie Française du Japon |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 General Affairs/HR/Legal - HR (L&R) Education/Training/Language Specialist - Corporate Training/IT Trainer |
| Industry | Perfumery/Cosmetic |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
The Fragrance Training Manager is responsible for developing and implementing training programs that enhance the knowledge, skills, and sales performance of our Beauty Ambassadors and Fragrance experts. This role plays a crucial part in ensuring that staff effectively represent and sell fragrance brands, ultimately driving sales growth and brand loyalty. 【Curriculum Development】 • Develop and implement effective training programs to enhance Beauty Ambassadors’ (BAs') and Expert’s productivity across client interactions, retailing methods, counter activities, and product knowledge, in accordance with our Academy guidelines and materials. • Establish an annual training calendar synchronized with the marketing calendar and HQ guidelines, incorporating relevant marketing messages. Coordinate training availabilities with central/regional teams. • Facilitate our Academy module and updated brand workshops for MBC retailers. • Support the maintenance of digital tools, including our company’s product. 【Training Delivery】 • Conduct interactive training sessions for BA’s, Experts and Sales, utilizing various training methodologies (in-person workshops, online webinars, on-the-job coaching). • Train expert-level BAs and conduct “Master Classes”. • Design and develop engaging and informative training materials (presentations, manuals, online modules, interactive exercises) covering topics such as fragrance families, fragrance notes, application techniques, sales strategies, customer service, and brand storytelling. 【Performance Evaluation】 • Assist in assessments for the Expert program and other educational initiatives. • Regularly assess training needs and tailor programs to address specific skill gaps and knowledge deficiencies. Stay up-to-date on industry trends, product launches, and competitor activities. • Conduct strategic counter visits to provide on-the-job training for improved sales techniques and guide counter managers (CMs) on overall counter management, in collaboration with the retail team. 【Event and Animation Support】 • Support the successful execution of events and animations through various activities, including: o Providing support and coaching to BAs, Experts and Sales teams on product knowledge, sales techniques, and customer interactions. ・Develop tools and resources (manuals, quick reference guides, product information sheets, selling scripts). ・Implementation and facilitation of specific activities, as well as on-site event support for BAs and CMs. 【Others】 • Work closely with Marketing, Digital and Sales team to align training with brand strategy and product launches. • Collaborate with retail partners to implement training and ensure consistent brand messaging. • Oversee all fragrance training programs and manage budget effectively, tracking expenses and ensuring cost-effectiveness. • Develop and deliver onboarding programs for new hires, providing foundational knowledge and skills. |
| Company Info |
【Reporting to】 Education and Development Director (Department Head) 【Working Relationship】 • Sales, Marketing & Communication • All Department Heads and Staff • All Counter Manager and Beauty Ambassador • HQ Training Department 【Development Opportunities】 • Education & Development Manager • Training Manager of the company or other group companies |
| Job Requirements |
【Required Skills and Experience】 • Bachelor’s degree in a related field (e.g Education, Business, Marketing) • Proven experience in training and development, preferably within the fragrance or cosmetics industry. • Excellent communication and presentation skills. • Excellent organizational and time management abilities. • Proven customer service expertise. • Strong problem-solving abilities. • Knowledge of the cosmetics industry. • Proficiency in computer applications (e.g., Microsoft Office Suite). 【Language Skills】 • Japanese (Business – Native) (JLPT 1) • English (Intermediate – Business) (TOEIC 650 / TOELF iBT 71) 【Desired Personal Attributes】 • Positive and enthusiastic attitude. • Genuine interest in developing others. • Strategic thinking and planning capabilities. • Collaborative work style with colleagues at all levels. • Commitment to personal growth and responsiveness to feedback. |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 8500K - JPY 10000K |
| Other Salary Description |
Social Insurance Commuting/ Transportation Allowance |
| Holidays |
Five-Day Workweek Paid Holidays |
| Job Contract Period |
Hiring fulltime position |
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Chambre de Commerce et d’Industrie Française du Japon
