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Activated 2025-04-21
Service Support for global pharma company
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Customer Service - Customer Support |
| Industry | Machinery Manufacturer |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
In this role you will provide afersales care to the clients and customers. Your main focus is to schedule field-service engineers to provide repair support to the clients. Description ▪ Ensure Service Order Processing on time ▪ Manage the delivery schedule according to when the equipment is available, the engineer's schedule, and the customer's availability, and arrange for the necessary tools and parts to complete the work. ▪ Manage all the back office commercial operations related to service business. ▪ Ensure effective communication between Sales, , Customer Services and Finance team Profile ◼ Strong multi-tasking skills ◼ 2-3 years' experience as Sales support or Service support job ◼ PC skill (MS office, Excel, Word, PPT) ◼ Native-level Japanese with strong overall communication skills ◼ Strong team player ◼ Positive and proactive mindset ◼ Intermediate level spoken and written English Job Offer * International relocation * internal mobility within the Japan office * Career growth opportunities to leadership * flex-time (as long as you work 35 hours per week you can choose your own scheduling) |
| Company Info | My client is an international pharmaceutical and laboratory equipment supplier. In 2021, they were admitted to the DAX, Germany's largest stock market index. |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 4500K - JPY 6500K |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
