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Updated 2025-03-25
Activated 2025-03-25
Activated 2025-03-25
Drive Impact as a Dynamic Customer Service Representative
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Customer Service - Customer Support |
| Industry | Medical/Healthcare Services |
| Location |
Asia
Japan
Kanagawa
|
| Job Description |
In this role, you'll collaborate with innovators and visionaries to break down barriers between imagination and reality. You'll take ownership of customer relationships, ensuring smooth and efficient service delivery while contributing to groundbreaking advancements. Join us, and let's revolutionize tomorrow-together! Description * Respond promptly to customer inquiries, delivering solutions with a focus on service excellence. * Engage with customers via phone and email, representing the company's commitment to superior service. * Create accurate, compelling quotations for calibration and repair services, successfully closing deals. * Negotiate pricing and terms in collaboration with internal teams, ensuring mutual satisfaction. * Coordinate logistics by managing pick-up lists and partnering with forwarders for smooth operations. * Issue RMAs for both on-demand and agreement-based services with precision and attention to detail. * Monitor job progress, both internal and external, and maintain proactive communication with customers. Profile * Experience: Minimum 3 years in selling service solutions with a proven track record. * Technical Skills: Proficiency in ERP systems, MS Office applications (Word, Excel, PowerPoint), and familiarity with order and sales booking software. * Customer-Centric Approach: Exceptional communication skills to connect effectively with both customers and team members. * Problem-Solving Attitude: Initiative to identify and implement process improvements for a seamless customer experience. * Attention to Detail: Ability to manage diverse inquiries swiftly and accurately, primarily via email. Job Offer * Health and Wellness: Employees have access to health insurance options * Parental Leave: The company provides maternity leave and four weeks of paternity leave, supporting employees during important family milestones. * Retirement Plans: The company offers a 401(k) plan with a 100% match on the first 4% of base salary contributed by employees, along with a company retirement/unilateral contribution of 2% after one year of servicePaid Time Off: Employees receive 15 days of paid time off (PTO) for vacation or personal use, in addition to sick time and paid holidays, promoting a healthy work-life balance. * Professional Development: The company supports continuous learning through tuition reimbursement programs, encouraging employees to further their education and skills To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Saki Kanematsu at +81 3 6832 8904. |
| Company Info | A global leader in precision measurement solutions, this company empowers innovation by providing cutting-edge tools and technologies that enable customers to overcome challenges and realize groundbreaking ideas. Known for fostering an inclusive culture and commitment to professional growth, it offers a dynamic environment where employees contribute to shaping the future of industries worldwide. |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 4000K - JPY 5000K |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
