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Updated 2025-04-28
Activated 2025-04-22

[Technical Support/Help Desk Operations] Technical Support Division | Bonuses twice a year | Full benefits package◎

This posting is managed by: iHOLON Co.,Ltd
Company Name Company is not publicly visible
Job Type
iHOLON Co.,Ltd
IT (Hardware/Network) - Network Monitoring
Location Asia Japan Osaka

Job Description <Flow after joining>
▼STEP1: Pre-assignment training (1 month)
We will teach you the skills you need for your job, such as "business etiquette", "how to use Excel", and "What is the Internet?"!

▼STEP 2: Decide where you will be assigned
Around the third week after joining the company, we will listen to your preferences such as ``work content’’ and ``commuting time,’’ and then decide where you will be assigned.

▼STEP 3: Practical training at the place of assignment
At the client’s site, we will carefully teach you how to operate the business system and the flow of work through classroom lectures and OJT!
There will always be a senior you can rely on at your place of assignment, so you can always consult with them♪

<You can rest assured that we have a support system in place>
Q&A, manuals, and procedure manuals are in place, so all you have to do is check each question one by one and answer.
What I still don’t understand
You can ask professional staff or veteran seniors, or you can take over.
We also use chat tools, etc., so you can feel safe as you can check on the spot.

*The period of each project is mainly long-term projects in units of years. Groups vary in size from 2 to 150 members.
*You will also be responsible for other duties such as data entry, telephone calls, and customer service.

【job description】
★You will be asked to carry out the following tasks, but there will be approximately one month of training, so
We accept a wide range of motivated people, even those with no experience.

■Responding to inquiries regarding PC troubles and system issues
└Respond to inquiries regarding PC settings such as email and environment, and products.
■Management and purchasing of PCs, OA equipment, company smartphones, etc.
└We will handle replacements and arrange maintenance. It also manages data about various devices.
■Account settings for PCs and various company-wide tools upon joining and leaving the company
└Issuing and deleting accounts, registering personnel to various tools, etc.
■Others, software license management, etc.

〜For example, we receive inquiries like this〜
"Excel doesn’t start up properly. I’m having trouble with an error."
"Software installation does not work properly"
“I can’t connect to the internet, what should I do?”
"I don’t know how to operate the app. I can’t resolve the error."

We receive various inquiries such as... What is the current status and what messages are you getting?
We will tell you the solution after hearing the details.

(Scope of change): Business defined by the company
Company Info Capital: 50,000,000 yen
Number of employees: 301 ~ 500 people
Listed: Unlisted
Established: 2000
Job
Requirements		 ■No work experience is required, but we would like someone who meets the following two criteria and is interested in IT! !
①: Must have at least 2 years of experience in consumer customer service, including part-time work (regardless of type, such as food and beverage, sales, etc., and regardless of number of job changes)
②: Have at least 3 consecutive years of experience in club activities etc. during student days (regardless of type)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K   
Other Salary
Description		 Salary details:
■2.8 million yen (1st year, contract employee)
■3 million yen (3rd year with the company, contract employee)
■3.8 million yen (5th year with the company, full-time employee, supervisor)
■5.5 million yen (10th year with the company, full-time employee, manager)

Some people have become managers in their 20s, and there are opportunities for young people to take on managerial positions.

Inexperienced: Monthly salary of 220,000 yen or more + various allowances + bonus twice a year
Example annual income: 3 million yen (including bonus and 10 hours of overtime)
◎There is no deemed overtime. Overtime is paid in full.

■Salary increase (twice a year)
■Bonuses (twice a year/twice last year)

Employment type: Contract employee (renewal cycle: 6 months *1 month for the first time)
No trial period
Upper limit for contract renewal: None
*Possible to be promoted to full-time employee

[About the full-time employee appointment system]
There are opportunities to become full-time employees twice a year, and around 10 to 20 people each year become regular employees from contract employees.
(Recommendation from your superior is required to receive the full-time promotion system.)
Those who become full-time employees will be entrusted with SV duties.
We will listen to your past experience, aptitude, and desired career path during the interview, and then comprehensively judge whether you can be promoted to a full-time position.
There are no paper tests or other exams.
On average, experienced employees are promoted to full-time positions in six months, while those with no experience are promoted to full-time positions in approximately three years.
In addition, even if your promotion to a full-time position is postponed due to lack of skills or other reasons, you can try again as many times as you like!
In fact, some people were turned down the first time, but became full-time employees on their second try.

Welfare benefits:
?Complete social insurance (health insurance, welfare pension, employment insurance, workers' compensation insurance)
?Overtime allowance (100% paid)
?Holiday work allowance
?Late night work allowance
?Full transportation expenses paid
?Qualification acquisition incentive system
?Education/Training System
?Group life insurance/non-life insurance
?Health checkup (general checkup/medical checkup)
?Various sanatoriums
?Rest room
?Cancer advanced medical care support system
?Benefit Station
Holidays ?Over 120 days off per year
?Complete five-day work week (Saturdays, Sundays, and holidays)
*After approximately one month of training, depending on the place of assignment, you may be required to work some shifts (including weekends and holidays).
?Paid vacation (10 days after six months)
?Flex holiday system (2 days of special vacation in addition to regular paid vacation♪) *Can be used for consecutive holidays of 5 or more days
?Long service award system
?Congratulatory and condolence leave
?Child care leave
?Prenatal/postnatal leave
?Menstrual leave
?Nursing care leave
?Judge leave
?Volunteer leave
Job Contract
Period		 [contract employee]
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