We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our  Privacy Policy
Click here to hide.

Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual
Updated 2025-04-22
Activated 2025-04-10

L1 Help Desk Analyst
Automatically translated job page

Company Name

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Job Type
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
Customer Service - Customer Support
Industry IT Consulting
Location Asia Japan Fukuoka Fukuoka

Job Description We are hiring Help Desk Analysts! Entry level welcome!

The Level 1 Help Desk Technician will be responsible for leading incoming calls to resolve and answer technical assistance and questions about common business applications. A consistent mindset of customer care, adherence to quality standards, and reporting are key qualifications for this position. You will also have the ability to adapt quickly to changing priorities and workflows. All Help Desk Technicians must evolve with the business needs of the Help Desk department.
Company Info About HCL:
Founded in 1976 as one of India's original IT garage start-ups, HCL is a pioneer of 
modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises three companies - HCL Technologies, HCL Infosystems, and HCL Healthcare. The enterprise generates annual revenues of over US $ 13.8 billion as of 12 months ending December 2024 with more than 220,755+ employees from 140 nationalities operating across 60 countries, including over 500 points of presence in India.

About HCL in Japan
For nearly two decades, HCL has helped over 40 Japanese companies through account outsourcing, modernization of legacy systems, optimizing costs, improving business processes, and transforming their businesses. As one of the established software companies in Japan, HCL’s primary objective has been to enable the global growth strategy for brands in the region. Our product localization services help software development companies in Japan tailor their products to the requirements of foreign markets. Our value engineering and re-engineering services help redesign products to cater to emerging markets

For further information, visit www.hcl.com

Online interview by default, if required minimal face to face interview.

【Measures against passive smoking】
Designated smoking area mostly outside the office building
Job
Requirements		 Required Skills
Skills:
・Excellent verbal and written communication skills
・Customer service skills
・Knowledge of MS Office, applications, Windows operating system, and Internet browsers

Experience
6 months or more of call center, computer support, or customer service experience

Other Requirements
・Ability to maintain relationships with each department within the company and solve customer problems
・Ability to communicate effectively with internal members and external customers
English Level Minimum Communication Level (TOEIC 225-470)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3000K - JPY 4000K   
Other Salary
Description		 Social insurance provided
Education and training
Holidays Paid leave
Celebration and condolence leave
Childcare leave
Sickness and injury leave
Job Contract
Period		 Full-time employment
Nearest Station Chuo-ku, Fukuoka City
Remote work system available
Like Apply
Back

Japan's No1 job site for multilinguals・Job Details 「Daijob.com]　TOP

You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.

Agree and Redirect

Please apply from here

Apply Like

This posting is managed by:

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Company Information

Feature Article

Job List

Hot Agent

Like Apply