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Updated 2025-03-24
Activated 2025-03-13

[Weekends and holidays off | Hybrid work | Monthly salary 350,000 yen | 2 new hires] Customer support for a major foreign online advertising company

Company Name	Teleperformance Japan
Job Type	Customer Service - Customer Support Customer Service - Telemarketing/Telesales Customer Service - Call Centre Manager/SV
Industry	Telecommunications/Information Services
Location	Asia Japan Tokyo
Job Description	Duties▼ As a member of the technical support team, you will be responsible for troubleshooting the advertising platform. Who is the client? ＜US Headquarters＞A company that develops major foreign search engines and online advertising businesses! A chance to gain experience as a technical support for a major foreign IT company famous for its search engines! Main duties▼ ▶ Solve technical problems related to web advertising ▶ Troubleshooting advertising platforms ▶ Understand the client's business goals and provide solutions using the chat system ▶ Respond to inquiries (email and chat) in Japanese and English ▶ Communicate in English with the global team using chat or email ■□■□■□■□■□■□■□■□■ Recommended points? ★Gain tech support experience at a major foreign search engine ★Work using English ★Hybrid work - Work from home half of the week ★Monthly salary from 350,000 yen ★Full weekends and holidays off ★Over 120 days of holiday per year ■□■□■□■□■□■□■□■□■
Company Info	Founded in France in 1978, Teleperformance is now the largest outsourcing industry company with operations in 85 countries and serving 170 markets. It employs 500,000 people worldwide and serves 265 languages. Among them, the Japanese corporation is attracting attention from Global because it operates at "completely at home" called "Cloud Campus". This time, we are looking for recruitment for users in Japan in the position of "Customer Service Advisor". We have a full online training period and a secure support system, so even those who have no experience with call centers are welcome.
Working Hours	Mon-Fri 9:30-18:30 (Closed on Saturdays, Sundays and public holidays)
Job Requirements	High school graduate or above / no experience necessary ＜Required＞ ■ Basic PC operation skills ■ No resistance to English, as training materials and manuals are in English ■ Adaptable and adaptable ＜Welcome＞ ■ A mindset that analyzes everything and finds solutions ■ Experience supporting digital marketing platforms ■ Experience using English in business ■ Experience with coding and programming
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Native Level
Salary	JPY - Japanese Yen JPY 4000K - JPY 4500K （Monthly Salary Range: JPY - Japanese Yen JPY 333.333K - JPY 375K *Divided into12month ）
Other Salary Description	Monthly salary: 350,00 yen + overtime pay ▶Internet connection subsidy (2000 yen per month) ▶Employment insurance ▶Workmen's accident insurance ▶Employee pension insurance ▶Health insurance ▶Transportation expenses provided ▶Dress style ▶Salary increase once a year ▶Overtime allowance (full payment) ▶Employee referral program (thank you money) ▶Award system available ▶Continuous employment bonus system (6 months after joining: 10,000 yen / 3 years after joining: 10,000 yen, etc.) ▶Company events (many seasonal events such as e-sports and Halloween) ▶Free English learning program available ▶Safety confirmation system ANPIC introduced ▶Side jobs OK (only if not in the same occupation) ▶Full-time industrial physician on staff The following initiatives are being implemented as [infection control measures] ▶Online selection OK
Holidays	Two days off per week (Saturdays, Sundays, and holidays) <About holidays> *Conditions apply ■Paid holidays ■Special holidays (Leave to be present at the birth of a spouse, marriage leave, funeral leave) ■Maternity leave, childcare leave (Both have been taken/returned to work) ■Nursing care leave ■Nursing leave ■Menstrual leave ■If you have a disability certificate, you will receive one special day off per month ■Half-day paid leave during health checkups
Job Contract Period	contract employee
Nearest Station	Shibakoen, Minato-ku, Tokyo (nearest stations: Toei Mita Line: Shibakoen, JR/Monorail: Hamamatsucho Station, Toei Oedo Line: Daimon Station) Toei Mita Line: 4-minute walk from Shibakoen JR/Monorail: 8-minute walk from Hamamatsucho Station Toei Oedo Line: 3-minute walk from Daimon Station

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