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Updated 2025-04-10
Activated 2025-04-10

[Work from home system available] We are looking for a customer support analyst!
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Company Name

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Job Type
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
Customer Service - Customer Support
Customer Service - Other
Industry IT Consulting
Location Asia Japan Tokyo Minato

Job Description HCL Tech is a global ICT services company. We are currently looking for a new Customer Support Analyst to join our existing operations team.

As the person in charge of client projects in Japan, you will be working mainly with the domestic team to handle user support and inquiries.

If you are looking to build a career in back office work in the ICT services industry or are looking to step up, why not join our team and show your skills? We look forward to your application!

The environment is mainly Japanese. We welcome people who would like to work using English.

Call Center/Customer Support

・Respond to inquiries about reservations and other matters from users related to education and training, mainly by email and phone in Japanese, and provide support and problem solving.

・Respond to inquiries, provide information, and solve problems from users/clients according to the determined Service Level Agreement (phone and email response)

・Understand user requirements and provide responses and services in accordance with quality standards
Company Info About HCLTech:

HCLTech is a global technology company, home to 220,755+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries, including Japan.
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers
We bring together the best of technology and our people to supercharge progress.

You can work in a multinational, global environment.
Working Hours Working hours: Generally 9am-6pm, with a 1 hour break
Job
Requirements		 Business level (reading and writing) English skills (preferable, also welcome to challenge yourself)
Those who enjoy support and hospitality work are welcome
Hybrid work system available (based on company telecommuting regulations)
English Level Minimum Communication Level (TOEIC 225-470)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3500K - JPY 4500K   
Other Salary
Description		 Social insurance provided
Education and training
Holidays 2 days off per week (Saturday, Sunday, and public holidays)
Paid holidays
Celebration and condolence leave
Childcare leave
Sick leave
Job Contract
Period		 full-time employee
Nearest Station Roppongi-itchome Station Tameike-sanno Station
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