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Updated 2025-02-17
Activated 2025-02-17

System Engineer

This posting is managed by: Randstad Japan　Professional Contract Specialist（Professional Haken）
Company Name Company is not publicly visible
Job Type
Randstad Japan　Professional Contract Specialist（Professional Haken）
IT (PC, Web, Unix) - Web Application SE
IT (PC, Web, Unix) - Business Application SE
IT (PC, Web, Unix) - BrSE/Bridge SE
Location Asia Japan Tokyo

Job Description - Acting as System Engineer for Retail Application (POS, SIM etc) and Customer Engagement System (CRM/LINE/Clienteling/Loyalty Program) in Asia regions (GC (Retail), Japan, Singapore, Malaysia, Korea) cross brands
- Ongoing support for the incidents/errors and call out handling from stakeholder.
- Leverage 3rd party tool such as Postman, JMeter to validate and stabilize applications.
- Analyze database and programs and support diagnosis and root cause identifications of Issues with counter parts and venders across globally.
- Be the front line of IT department for business users in terms of store/customer engagement related activities such as project, change request, issue resolution.
- Provide oversight on testing including review the test result to keep quality of retail/customer engagement systems.
- Lead and/or participate and cooperate in projects impacting Retail and CRM applications.
- Support on prioritization of requests.
- Construct deployment plan for all stores and provide smooth handover post go-live to support team as a part of project deliverables.
- Manage vendor performance and relationship by providing quantitative figures and qualitive results.
- Attend meetings and build strong relationship with Asia, US, Europe counterparts.
Company Info Leading global luxury fashion house known for their rich heritage and innovative approach to design. Our brand operates at the intersection of art and craftsmanship, offering a diverse range of high-quality products, including accessories, handbags, and ready-to-wear collections. With a strong commitment to creativity, sustainability, and inclusivity, we continue to set trends and push boundaries within the fashion industry. Our team is passionate about creating exceptional experiences for customers worldwide while maintaining our legacy of excellence.
Working Hours 9am- 6pm
Job
Requirements		 - Knowledge and experience of programming in SQL, API, JavaScript, SCC, HTML, Web Application, and iOS application.
- Knowledge and experience of system integration and data flow diagrams with multiple systems.
- Ability to understand issues and system errors from a technical standpoint.
- Experience in partnering with business users, IT, and vendors to design and implement systems across regions.
- Regional Project/Vendor management experience with understanding/experience of Agile methodology and DevOps concepts & processes.
- Knowledge of IT project management, such as Fit/Gap analysis, design review, and software testing review.
- Strong communication and documentation skills in both Japanese and English. Chinese capability is a plus.
- Retail Industry / Lifestyle brand working experience is preferred but not mandatory.
- Knowledge of Retail Systems (POS, SIM) and Customer Engagement Systems (CRM, CDP, Line, SFSC, SFMC, etc.) functions/systems with regional exposure is preferred but not mandatory.
English Level Fluent (TOEIC 865-)
Japanese Level Business Level(JLPT Level 2 or N2)
Hour Salary Depends on experience
Estimated Annual Salary JPY - Japanese Yen JPY 6000K - JPY 9500K
Other Salary
Description		 Social Insurance
Commuting/ Transportation Allowance
Holidays Five-Day Workweek
Congratulatory or Condolence Leave
Paid Holidays
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