Daijob.com is Japan's definitive job site for multilingual professionals.
Job Search
Activated 2025-04-17
[Tokyo] New customer product support team launch Bilingual supervisor / Language skills can be utilized / 15 hours overtime / Excellent employee benefits
| This posting is managed by: | SAKURA INTERNATIONAL INC. Arukas Staffing Service Project |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Sales/AE - Customer Success/Client Success
Customer Service - Customer Support Executive - Manager (Sales/Marketing) |
| Industry | IT - Other |
| Location |
Asia
Japan
Tokyo
Shinagawa
|
| Job Description |
[Recommended points of the job] - Language skills can be utilized - You can experience everything from starting up a team to running it - This is a valuable position where you can lead a team and achieve high customer satisfaction with your own hands. Your leadership will greatly affect the success of the team [Job content] You will be in charge of the SV of a team that handles customer support and technical support for BtoB and BtoC products and subscription services. [Job content] - Managing inquiries by phone and email from users - Secondary response from operators - Secondary response from global vendors - Creating shifts - Operator training and attendance management - Operation management of assigned tasks - Creating various materials such as manuals and reports - Managing various KPIs, etc. - Client negotiations Etc. [Recruitment background] Recruitment to increase staff [Scope of changes in job content] Job content may change in the future. Details will be provided during the interview. |
| Company Info |
[Summary] As a customer success solution provider specializing in the digital economy, we support the growth of startups and provide solutions to new issues that arise from the services and technologies created by startups from the perspective of customer success. [Main products and services] ■Growth support services for startups -We provide services that solve customer-related issues and support the rapid growth of startups. ・CS STUDIO: Comprehensive customer success support. From customer success to consulting, on-site/dispatch services, etc. ・Social app support: In the field of customer support, we support and act on behalf of customers from business process design to actual operation, mainly for game apps. ・Startup growth support services: Customer support for startups, communication design, troubleshooting, etc. ・Annotation: We act on behalf of customers to create data required for the creation of artificial intelligence (AI) models and machine learning, etc. ・Internet monitoring: Monitoring services that minimize risks for communities and video distribution, etc. ■Adoption support services We provide services that solve problems that arise with new services provided by startups and the development of technology. ・School Guardian: Total support for school personnel, from anti-bullying measures to the use of social media ・Pazu: An "anti-flaming" function that automatically detects posts on Twitter, and e-learning to learn about the mechanisms of flaming and SNS literacy ・Chatbot: Automates responses to inquiries from service users and internal inquiries ・matte: An AI system blocks inappropriate posts before they are posted to the community ・Frontline support: Plans and executes community operations for community sites, Facebook, Twitter, etc. [Major clients] Corporate companies that operate services on the web (mainly startups and venture companies) [Work style] At our company, each and every one of us is a person who builds a business, and each and every one of us is a person who can actually influence the business. In order for everyone to be a person who builds a business, we work from two perspectives: "professional tasks" and "business tasks." "Professional tasks" refer to the daily specialized tasks that are expected to be performed in each position in order to smoothly promote the company's business activities. "Business tasks" are tasks that are proposed, designed, and executed by oneself in order to realize the desired future. It refers to improvements and reforms that are undertaken to grasp issues and needs from a bird's-eye view of the team, the entire business, and society, and then realize the "ideal state" that we aim to be. Each person also creates their own way of working. To achieve this, there are three major career directions. The first is "deepening professional skills," such as being promoted. The second is "increasing professional skills," by acquiring new skills within the job. The third is "taking on completely new challenges," such as starting a new business or being transferred to another department. We discuss the direction of each individual's career at weekly "reviews" with superiors, once every three months when setting goals, and once a year when meeting with executives. We want to be a company where "people's growth and the company's growth go hand in hand." There are not many "systems." Many examples have been created as each person creates their own way of working. [Measures against passive smoking] Smoking is prohibited in principle (there are smoking areas for smoking only) |
| Working Hours |
9:00-18:00 Break: 60 minutes Overtime: 10-20 hours per month |
| Job Requirements |
[Required conditions] -Business level Japanese language ability (approx. N1 level or above) -Business level English ability (approx. TOEIC 650 or above) -Experience as a customer support supervisor (2 years or more) -Experience in performing KPI analysis, implementing business improvements and achieving results [Preferred conditions] -English skills (TOEIC 800 or above) -Experience in launching a new project -Experience in launching email support operations -Experience in email support [Desired personality] -A person who can prioritize and work quickly in a multitasking environment -A person who can discover and analyze issues and work independently to resolve them -A person who is flexible in responding to change [Message from the recruiter] We have a large bilingual project with 70 people. A new project has already started to further expand that business. We are looking for someone to participate in it. This is a position where you can gain valuable experience in the fun and challenge of creating a fresh system from scratch. Those who already have experience are preferred, but we also welcome those with similar experience. If we can accumulate knowledge about new launches within the department, it will open up new prospects for horizontal expansion in the future! We would like to meet people who are excited about this kind of business expansion! |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 3000K - JPY 4500K |
| Other Salary Description |
Monthly salary: 250,000 yen to 350,000 yen [Breakdown] Basic salary: 204,300 yen to 286,100 yen Fixed overtime pay: 45,700 yen to 63,900 yen Fixed overtime hours: 30 hours *Additional wages will be paid for overtime work beyond the fixed overtime hours [Welfare] - Complete social insurance coverage - Salary increases available - Commuting allowance (up to 30,000 yen per month) - Health checkup (basic items + options for women) - Nursing care leave - Maternity leave/childcare leave * 100% utilization rate, many achievements for both men and women - Maternity leave Parental leave follow-up system ・Rest rooms and nap rooms (resting rooms) ・Free drinks, office convenience store, etc. ・Welcome back system for leave ・Support system for exchanges between bases and departments ・Stock ownership plan system ■Training system/career support system ・New model business creation system ・Qualification acquisition support system ・Foreign language learning support system ・Internal recruitment system ・Internal study abroad system ・Intention system ・Goal/behavior feedback system ・Review (1on1) ・All-company meeting once a quarter ・Publication of mid-term management plan ・Various committee systems ・Club activities, etc. |
| Holidays |
Shift system Two days off per week *Shift work will be available including weekends, national holidays, New Year's holidays, Golden Week, etc. *Special leave and paid leave (can be taken in 1-day, half-day, or hourly increments) available |
| Job Contract Period |
Full-time employee *6 month trial period |
| Nearest Station |
8F Hulic Gotanda Yamatedori Building, 1-21-8 Nishigotanda, Shinagawa-ku, Tokyo [Whether or not there will be transfers] Basically there will be no transfers. If there is a possibility of a transfer, it will be decided in advance after consultation with the employee. |
People who viewed this job offer also looked into these.
-
Python × React.js - Empowering AI Solutions for the World ★No JP required Location Japan
Salary Depends on expe... -
Generative AI Engineer/No JP - Shape the Next Generation of AI/LLM! Location Japan
Salary Depends on expe... -
L2 Onsite Support Consultant【Global Environment】 Location Japan
Salary Depends on expe... -
English Teacher for Adult Students [Prepare Japanese adults for life abroad!... Location Japan
Salary JPY 3500K - JP... -
Business Analyst - Global E-Commerce Location Japan
Salary JPY 8000K - JP... -
Native English Teacher 1year Contract Employment Weekends day off VISA surpo... Location Japan
Salary JPY 3000K - JP... -
[XR Development] System engineer Startup IT company You can choose to work a... Location Japan
Salary Depends on expe...
You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.
Recruiter
SAKURA INTERNATIONAL INC. Arukas Staffing Service Project
