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Updated 2024-11-22
Activated 2024-11-05

Sr. Business Analyst - Global Retail Company

This posting is managed by: Cornerstone Recruitment Japan K.K.
Company Name Company is not publicly visible
Job Type
Cornerstone Recruitment Japan K.K.
IT (Other) - IT Help Desk
IT (Mainframe) - Project Manager
IT (Mainframe) - Application SE
Location Asia Japan Tokyo

Job Description What you'll do

Partner with multiple business partners in Marketing(Mktg), Finance (Fin), Store Operations(Ops), Customer Relations(CR), etc., to understand the business request. Prioritize business’s needs and translate the business requirements into system solutions.
Work directly with Japan and US (CRM & Marketing, Tech, PdM) team to improve and maintain CRM & Marketing related systems.
Trouble shoot on CRM and Marketing related system services with 1st Level Help Desk, 2nd Level Support and vendors.
Manage the relationship with multiple vendors in Japan (System integrators, Helpdesk, Call Center Company), US Tech and Japan Marketing teams.
Measure and evaluate performance of third party support vendors.
Co-work with US counterparts on leading the implementation of system enhancements and new systems through the project life cycle leveraging both internal and external resources. Ensures deliverables such as Project Plan, Business Requirement, Functional/Technical design, Test Plan and coordinating each testing phase and support implementation.
Company Info Required

Bachelor’s degree and a minimum of 5 years in System Support experience including analysis of business requirements, designing and developing of programs and testing.
Strong communication skills, both verbal and written in Japanese and in English
Capability of managing multiple vendors with quality and cost effectiveness
Documentation, Presentation and Facilitation skills.
Retail Industry or Consumer goods industry knowledge
Experience in CRM systems, marketing automation and/or digital marketing systems
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 6000K - JPY 11000K   
Other Salary
Description		 Social Insurance
Commuting/ Transportation Allowance
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