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Updated 2024-12-04
Activated 2024-12-04
Activated 2024-12-04
CX Strategy Consultant <Global Business Division> *Recruitment with the assumption of overseas assignment*
| This posting is managed by: | WorkView Inc. |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Planning/Marketing/PR - Planning/Marketing
Planning/Marketing/PR - Digital/Web/SNS Marketing Consulting - Marketing and PR Consulting |
| Industry | Telecommunications/Information Services |
| Location |
Asia
Japan
Tokyo
Toshima
|
| Job Description |
■Job Description This position involves proposing CX strategies and specific measures for the overseas expansion and implementation of products and services provided by clients. We will achieve positive CX and meet client needs and KPIs by focusing on DM (digital advertising) x EC (company EC and platform EC). ▼Specifically, ・Planning/proposing/directing client CX strategies (combined/integrated channel planning) ∟Understanding the current situation (including data analysis), visualizing issues, defining policy direction, specific measures/planning, Proposal creation, presentation, implementation (collaboration and direction with overseas bases) ・Supporting project execution for overseas bases ∟Smooth collaboration/support, management, execution, negotiation, and facilitation with personnel in each country while collaborating with local members ・CX service development, business planning While collaborating with overseas bases, we will proactively propose CX strategies and marketing measures for global companies, and promote projects while communicating with clients and local members. We will view customer settings as lines rather than points, propose integrated and complex plans, and follow up on their implementation at our overseas bases. ★This position may include the possibility of being posted overseas in the future. ★English: A level where you can actively communicate with clients and the field is essential. *Scope of changes in work content: Other duties as determined by the company ■Attractiveness and rewards of this position ・You can work globally by utilizing your experience in digital marketing/e-commerce/CRM ・You can plan and implement strategies to realize true CX ・You can work by utilizing the scale of our global network of 170 locations in 20 countries, with 60,000 people, of which over 20,000 are overseas |
| Company Info |
■The rigors of the job This job involves working with many different nationalities and cultures, including Japan, so it is not suitable for people who do not want to actively communicate or who have little understanding of other cultures. ■Career path Short- to mid-term: Take advantage of our scale to advance your career as a CX consultant Long-term: Be assigned to an overseas base and play an active role in a more global digital business Instead of the commoditized service strategies of the past, you will provide customer companies with customer experiences through technology and creativity, and conduct product marketing and customer marketing (problem solving and creating fans). You will aim to become a senior consultant while mastering new marketing methods. There is also a possibility that you will eventually be sent overseas and play an active role as a manager. ■Education system Basically, OJT will be the focus. |
| Working Hours | 9:00-17:50 (actual working time 7 hours 50 minutes) |
| Job Requirements |
<Required experience> - 3+ years of advertising planning experience - Proposal writing (current situation analysis and planning) and presentation experience - KPI design, data analysis, reporting experience (ability to derive insights and improvement proposals rather than aggregation) <Required skills> - Business English (emphasis on experience in business situations, guideline: TOEIC 800 or so) - Facilitator and negotiation skills - Data aggregation using Excel, proposal and report writing skills using PowerPoint - General knowledge of digital marketing - Logical thinking skills - Business negotiation skills with related departments and other stakeholders - Communication skills to build friendly relationships <Desired candidate> - Ability to set client marketing issues and develop marketing strategies based on analysis results Those who can plan marketing strategies and measures ・Those who can actively communicate with clients and the field in business English ・Those who are eager to create new digital businesses together ＜Preferred＞ ・Experience understanding the current situation of client companies and planning marketing strategies ・Experience operating a shop in a marketplace (Amazon/Rakuten/tmall/JD/Coupang/naver/LZD/shopee, any marketplace) ・General knowledge of marketing ＜Skills that can be utilized＞ Knowledge of digital marketing/data analyst, EC operation, CRM, content marketing ＜Welcome industries＞ Digital marketing agencies, mail order industry, sales representatives of manufacturers, Sales agents, consulting firms |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 6000K - JPY 8000K |
| Other Salary Description |
Full social insurance coverage Transportation allowance (up to 50,000 yen per month) / Telecommuting allowance (5,000 yen per month) Housing allowance Overtime allowance Employee stock ownership plan Employee savings plan Retirement allowance plan (defined contribution pension) |
| Holidays |
2 days off per week (Saturday, Sunday, and public holidays) New Year's holiday (December 30th to January 3rd) Annual paid leave (10 days in the first year) *Up to 20 days per year depending on years of employment Special leave for special occasions Maternity leave system Childcare leave system, etc. |
| Job Contract Period |
full-time employee |
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