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Updated 2024-05-21
Activated 2024-05-21

Assistant Reservation Manager

  • Recruiter
  • Manager Level
This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Hospitality Business Specialists - Reservations Management
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo

Job Description The Assistant Reservation Manager is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.


Description

* Training and Development:

* Ensure all team members complete training courses and pass relevant tests.
* Organize regular training sessions to maintain team familiarity with hotel product knowledge, activities, service standards, and requirements.

* Revenue and Budget Management:

* Assist the Commercial Director/Revenue Manager in preparing the hotel budget and forecast.
* Maximize room sales and revenue through strategic up-selling initiatives.

* Reservation Management:

* Review all new reservations daily, handling cancellations or changes, and ensure information is accurately communicated to respective departments.
* Verify guest information, requirements, and pricing details for 3-5 arriving guests or groups daily.

* Administrative Duties:

* Perform secretarial duties including preparing correspondence, maintaining files, and managing communication through faxes, emails, etc.


Profile

Qualifications:

* Proven experience in a similar role within the hospitality industry.
* Strong understanding of hotel reservation systems and revenue management principles.
* Excellent organizational and multitasking abilities.
* Exceptional communication skills and a customer-focused mindset.
* Proficiency in MS Office and reservation software systems.


Job Offer

* Competitive salary and benefits package.
* Opportunity for professional growth and development.
* Work in a vibrant, supportive environment with a dedicated team.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Company Info Global Luxury Hotel Chain.
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4500K - JPY 6000K   
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Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

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