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Updated 2024-05-14
Activated 2024-05-14
Activated 2024-05-14
REMOTE: Customer Support for International Fintech!
- Recruiter
- Staff Level
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Finance - Other |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for work flow improvement. Description The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for work flow improvement. Among the main responsibilities, you will engage in: * Handling support center escalations (B2C Customer Support) by phone or email * Entering information in Excel and other necessary formats * Providing feedback on the content obtained from customer support for improvements * General customer support related tasks other than the above: e.g. inputting information, reviewing responses made by the customer support center Profile The successful candidate is interested in developing a career in this industry and has a strong Customer Service background. To be able to succeed in this position, the following credentials will be important: * Customer Support experience in the Japanese market (handling inquiries, issues, problem-solving) * Great communication skills used to professionally respond to customers' inquiries * Basic PC skills (typing, Excel, Word) * Fluent / Native level of Japanese with great Keigo ability Job Offer * Very flexible Work From Home system (almost full remote) * Very diverse company and international company * Performance-based promotional system (not based on Seniority) To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. |
| Company Info | Our client is a very fast-growing Fintech organization in the buy-now-pay-later business. |
| Job Requirements |
The successful candidate is interested in developing a career in this industry and has a strong Customer Service background. To be able to succeed in this position, the following credentials will be important: -Customer Support experience in the Japanese market (handling inquiries, issues, problem-solving) -Great communication skills used to professionally respond to customers' inquiries -Basic PC skills (typing, Excel, Word) -Fluent / Native level of Japanese with great Keigo ability |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 3500K - JPY 4000K |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
