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2024.5.24 [Fri.]

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Updated 2024-04-16
Activated 2024-04-16

Customer Service for medical device (heart surgery)

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Staff Level

This posting is managed by:	Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name	Company is not publicly visible
Job Type	Administrative - Sales Assistant/Clerical/Receptionist Customer Service - Customer Support
Industry	Medical devices
Location	Asia Japan Tokyo
Job Description	In this role you will be performing administrative work (Order to Cash) and responding to inquiries from customers, and other related parties. You will also work closely and effectively with clients/customers to improve their processes and systems to improve customer experience. Your goal is to contribute to improving customer experience and maximizing business results. Description Order acceptance using the system management General work and related work ・ Inventory management and return handling ・ phone, email, Customer support via fax, etc. Profile Order management experience using MS Office experience ・ time management, Accuracy, High ability to multitask ・ As a team player, flexible Be open-minded and solution-oriented. Be positive about change. Job Offer 1 Culture of Innovation: My client is renowned for its innovative culture, where employees are encouraged to think creatively and push the boundaries. This environment fosters innovation and allows employees to work on cutting-edge projects. 2 Flat Organizational Structure: The client operates on a lattice organizational structure, where there are no traditional hierarchies or formal titles. This fosters a sense of equality and encourages collaboration among employees. 3 Employee Empowerment: The client values employee empowerment and autonomy. Employees are given the freedom to make decisions and take ownership of their work, which can be empowering and motivating. 4 Profit Sharing: THis company has a unique profit-sharing program where a portion of the company's profits is distributed among employees. This incentivizes employees to contribute to the company's success and fosters a sense of ownership. 5 Work-Life Balance: This company emphasizes work-life balance and offers flexible work arrangements to its employees. This allows employees to better manage their personal and professional lives. 6 Focus on Sustainability: The client is committed to sustainability and environmental responsibility. Employees often have the opportunity to work on projects that contribute to sustainability efforts, which can be rewarding for those who are passionate about environmental issues. 7 Learning and Development: My client invests in the development of its employees through training programs, mentorship opportunities, and educational assistance. This helps employees grow both personally and professionally. 8 Health and Wellness Programs: The organization offers various health and wellness programs to its employees, including gym memberships, wellness challenges, and health screenings. This demonstrates the company's commitment to employee well-being.
Company Info	Founded in 1958, My client is a global enterprise of 13,000-plus Associates, generating $4.8 billion USD in annual revenues. They offer more than 3,500 unique inventions worldwide in a wide range of fields, including performance fabrics, electronics, medical devices and polymer processing. My client is consistently recognized as a Great Place to Work® and recognized by Fast Company as one of the most innovative workplaces. They are currently among the 200 largest privately held U.S. companies.
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Native Level
Salary	JPY - Japanese Yen JPY 5000K - JPY 7000K

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