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2024.5.24 [Fri.]

Akihabara UDX 2F AKIBA_SQUARE

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Updated 2024-04-02
Activated 2024-04-02

Country Technical Services Manager (Diagnostics)

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Manager Level

This posting is managed by:	Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name	Company is not publicly visible
Job Type	Sales/AE - MR/Medical Field Sales Medical/Pharmaceutical/Bio/Fabric/Food - Other
Industry	Medical devices
Location	Asia Japan Tokyo
Job Description	You will oversee the Company's Diagnostic Solutions Global Service & Training (GST) function in Japan, ensuring high-quality service and support to customers on all Company's systems and instruments. This role involves leading and mentoring a team, managing day-to-day operations, and maintaining compliance with company standards and protocols. Description * Lead and provide direction to the Japan GST function, ensuring customer and operational excellence. * Manage day-to-day operations, including compliance with company standards and protocols. * Mentor and provide feedback on performance, as well as oversee technical performance assessments and counseling for associates. * Plan and participate in user meetings and key congresses, manage customer technical review processes, and collaborate with other functions to optimize customer order configuration and reagent utilization efficiencies. * Escalate customer needs and actively lead in follow-up of issues raised by technical service & training associates. Profile * Medical Technology certification or degree, engineering or technical degree, or electronics certification. * Minimum of 7-10 years' experience supporting highly complex diagnostic equipment or assays. * Demonstrated expertise in supporting and servicing highly complex instrumentation, with strong organizational, analytical, and troubleshooting skills. * Fluent in Japanese and English, with excellent interpersonal and communication skills. Position will be based at the Tokyo Headquarter with up to 70% travel required. You must have ability to travel outside assigned geographic area. As needed, will cover additional geographic regions to facilitate significant service requirement of customer base. Job Offer * Competitive salary and benefits package. * Opportunity for career advancement within a global organization. * Chance to work with cutting-edge diagnostic solutions and make a positive impact on healthcare outcomes. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Sara Loh on +813 6832 8915.
Company Info	Our client is a leading global healthcare company specializing in diagnostic solutions. They are committed to providing high-quality products and services that improve patient outcomes and drive innovation in the medical field.
English Level	Fluent (TOEIC 865-)
Japanese Level	Fluent(JLPT Level 1 or N1)
Salary	JPY - Japanese Yen JPY 13000K - JPY 18000K

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