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Activated 2025-04-17
[Customer Support Manager Leader] Blockchain virtual currency Bitcoin Cryptocurrency industry No.1 major Foreign nationals welcome Visa support available
| This posting is managed by: | Green Forest Co., Ltd. |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
Customer Service - Other Finance/Bank/Securities/Investment - Other |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
As the Manager of the Customer Support Department, you will be responsible for supervising and operating the following operations. ・Management of inquiry desk ・Account opening examination ・Continuous customer management ・Deposit and withdrawal of legal currency and crypto assets ・Management of subcontractors ・Various KPI management ・Investigating laws and regulations, responding to inquiries and requests from authorities, industry groups, etc. ・Response to official inspections |
| Company Info |
[Image of the person you are looking for] ・People who have the spirit to bring about change in the world with crypto assets (virtual currency) and blockchain ・People who can sympathize with our company's mission "Make the world easier with blockchain" and our values (Passion, Execution, Number) ・Those who have the ability to adapt to change ・People who can define their own issues, solve them, and provide value as professionals ・People who have a strong desire to learn and can catch up on their own and create jobs even in unfamiliar areas |
| Job Requirements |
[Required skills/experience] Practical experience in the crypto asset exchange industry, securities companies, banks, and other financial institutions (more than 3 years) [Welcome skills and experience] ・Experience building operations at a financial institution ・Experience in dealing with regulations and law revisions ・Experience in introducing and modifying systems and tools ・Knowledge and experience in the IT and Fintech industries ・Investment experience in crypto assets, foreign currencies, securities, etc. ・Work experience in English ※Only those living in Japan※ |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Salary | JPY - Japanese Yen JPY 8000K - JPY 12000K |
| Other Salary Description |
Social Insurance Commuting/ Transportation Allowance Education/ Training |
| Holidays |
Five-Day Workweek Summer Holidays Winter Holidays Refresh Holidays Paid Holidays Congratulatory or Condolence Leave Child-care Leave Sick Leave |
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