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Updated 2024-03-06
Activated 2024-03-06
Activated 2024-03-06
Customer Service Specialist (Reservation/booking)
- Recruiter
- Staff Level
- More Than 5 Positions Open
- Women Welcome
- Online Interview
- International Transfer
- Publicly Listed Company
- Rapidly Growing
- Experience Welcome
- Visa Support Available
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Hospitality Business Specialists - Reservations Management
|
| Industry | Outsourcing |
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
• Answer incoming calls including email and chat in a timely manner • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Build sustainable relationships and engage customers by taking the extra mile • Keep the customer’s privacy and protect customer information • Meet personal/team qualitative and quantitative targets • Handle simple to difficult inquiries in a given span of time • Manage different types of callers in a given span of time • Achieve the given metrics in accordance to the center’s commitment to client • Manage and resolve customer complaints • Identify and escalate issues to supervisors • Provide accurate information and excellent customer service • Research required information using available resources • Research, identify, and resolve customer complaints using applicable resources • Process request according to customer’s preference on time • Route calls to appropriate resources • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up customer calls where necessary • Complete call logs and reports • Other duties as assigned |
| Company Info |
BPO Industry Hiring for Airline Industry |
| Working Hours | Rotational shift |
| Job Requirements |
Bachelors |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary |
MYR - Malaysian Ringgit MYR 98K - MYR 138K
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 11.5K *Divided into12month ） |
| Holidays | Five days work 2 days leave |
| Nearest Station |
Near to public transportations Malls, restaurants and central location |
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