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Updated 2024-12-03
Activated 2024-11-15

Field Services Engineer / Technical Customer Support

Company Name

EIRE Systems K.K.

Job Type
EIRE Systems K.K.
IT (Hardware/Network) - Network Engineer
IT (Hardware/Network) - Server and Machine Operation and Maintenance
IT (Other) - IT Help Desk
Industry IT Consulting
Location Asia Japan Tokyo Chiyoda

Job Description Great opportunity for a Japanese and English-speaking Technician to work with a team of specialists in a dynamic, international corporate environment.

The team aim to provide exemplary support customers for industry leading technology solutions; PC hardware and software, monitors, biometric devices, routers, servers.

This role is not a regular desk-bound job. It offers an interesting balance of work internally within the office and the opportunity to move around between customer sites. You will be regularly required to visit customer offices and data center sites to perform on-site technical support work.


We will trust you to:
•    Assist customers with hardware, software, and networking problems, face-to-face with customers
•    Install and service PCs, flat panels, docking stations, network hardware and cabling at customer sites - mostly office and data center environments.
•    Arrange delivery and removal of computer and network hardware, including related administrative tasks.
•    Deliver an exemplary level of customer service under pressure, whilst maintaining focus on solving the issue – both in-person and by phone/email
•    Accurately detail troubleshooting steps and resolutions, ensuring all work is logged and updated using our proprietary ticketing system.
•    Challenge yourself to improve investigation and troubleshooting skills - be curious and ask questions to determine the nature of a problem.
•    Multitask in a fast-paced environment with strong attention to detail.
•    Be organized and manage incoming workflows and coordinate activities with team members.
•    Be flexible to adjust work schedules to accommodate occasional evening, weekend work (substitution holidays provided in case of weekend work).
Company Info EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Japan and throughout the Asia-Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of assignments since its establishment in 1996.

We provide professional IT services, both project-based and ongoing operational support, in two main areas:

1．IT Services
2．Project Management

EIRE Systems provides a wide range of career choices for internationally-minded technology and support professionals. From the company’s small beginnings, EIRE Systems currently has 130 Tokyo-based employees and is expanding it’s local, regional and global expertise. We have established offices in Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific.
Job
Requirements		 Required Skills:
•    Professional level experience supporting Windows computers
•    Some exposure to basic networking (example: internet routers, server hardware, cables and patching) and networking knowledge related to TCP/IP, LAN and WAN
•    Proven customer service-oriented background with experience solving customer problems of either over the phone or on client site.
•    Very good communication skills to work well with team members and external customers.
•    Business-level proficiency in written and spoken Japanese and English
•    Ability to multi-task, plan and prioritize your work
•    Ability to lift and carry PC and network equipment is required.
•    Flexibility, time management skills and physical stamina are all essential attributes for this role.


Applicants should be based in Japan and available for interview.
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
Salary Depends on experience   
Other Salary
Description		 Work-related transportation fully covered
Company insurances
Qualification support (Provided when obtaining IT-related qualifications)
Voluntary company events (Christmas party, ski trip, cart racing, etc.)
Holidays Five-Day Workweek
Paid Holidays
Sick Leave
Nearest Station Primary Work Location:  
Marunouchi (about 1-2 minutes from JR Tokyo Stn.)
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