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Updated 2023-01-25
Activated 2023-01-25

Student Success Associate☆EdTech Company☆Join our team in Japan!

  • Employer
  • Staff Level
  • Flextime System
  • Remote Work
  • Online Interview
  • English Language Skills
  • Startup Company
  • Recent Graduates Welcome
  • New Graduates Welcome
  • Foreign Affiliated Company
  • Rapidly Growing
  • No Experience Required
Company Name

Crimson Education Japan

Job Type
Crimson Education Japan
Sales/AE - Customer Success/Client Success
Education/Training/Language Specialist - Other
Other Job Type - New Graduate & Entry Level
Industry Education/School
Location Asia Japan Tokyo Taito

Job Description New Zealand-based Edutech company Crimson Education was founded in 2013 with the idea that through personalized education, we can transform students into the world’s leaders of tomorrow.
Since then, we have rapidly grown into a mission-driven team who are dedicated to building the education system for the 22nd century.

Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, UK, and beyond.

【Roles responsibilities】
The Student Success Associate (SSA) is an entry-level position in our Service Delivery Team and is responsible for providing high-quality service to Crimson clients. The SSA needs to be able to communicate professionally with clients and ensure the successful delivery of services with various teams across Service Delivery.

The responsibility of an SSA lies in two major aspects. First, supporting Student Success Managers (SSMs) with administrative tasks. Second, performing client-facing interactions which involve building and maintaining strong relationships with clients. In addition, this role also supports departmental projects and initiatives to improve efficiencies and scalability of processes.

【What success looks like】
・Coordinating and allocating clients and tutors in conjunction with the Tutor Management team
・Ensuring client satisfaction with regular check-ins and follow-up meetings (determined by management)
・Support and guide students to ensure successful use of services
・Planning and organizing regular meetings with clients
・Acting as a liaison between tutors and students/parents
・Utilizing and maintaining our online management and education systems
・Monitoring client and tutor performance, as well as student progress and utilization of hours
・Ensuring communication, both internally and externally, is smooth and delivered timely
・Problem-solving with clients and tutors for specialized issues or support
・Responding to student/parent inquiries via email/Crimson App and requesting information/support from other teams/divisions where required
・Carrying out administrative tasks as agreed within 48 - 96 hours turnaround from task assignment
・Excellent communication with SSMs and other stakeholders on task progress, roadblocks, and potential opportunities for improvement
・Support with projects and initiatives aimed at improving efficiency and scalability of department processes
・Proactive and can give suggestions to execute future tasks more efficiently
・Ability to work unsupervised, prioritize effectively and support all global teams as required

【What we can offer】
☆A friendly environment full of growth opportunities☆
If you are passionate about education and hungry to learn, we might be an ideal place for you!
You can not only learn from education consultancy professionals but also continue to grow through monthly retreat study sessions, Silicon Valley training, and English classes. There is also a learning and professional development budget offered after six months of employment.

☆Fully remote positions・Stylish office in Tokyo☆
This position can be carried out remotely, but we also have a stylish workspace in Tokyo you can commute to. We have moved into our Asakusabashi office in January 2020. It is a comfortable and easy-to-work-in environment equipped with workout equipment, free coffee, protein drinks, and light snacks.

☆Work with a purpose☆
Become the bridge between Japanese students and the world. We help our students gain confidence and move toward becoming future Global Leaders.

If you're passionate about education, looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we would love to hear from you!
Company Info ◆Our Vision◆
Building the World’s Leaders of Tomorrow.

◆Our Mission◆
Creating the Education system for the 22nd Century.

New Zealand-based Edutech company Crimson Education was founded in 2013 with the idea that through personalized education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown into a mission-driven team that is dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.

Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, the UK, and beyond.

[Measures against passive smoking]
No smoking indoors allowed
Working Hours 9:00 ~ 18:00
・Flexible work hours available
・Remote options/Fully remote option available
Job
Requirements
What skills and experience are essential?
・Professionalism
・Fluent written and verbal communication in Japanese and English
・Willingness to learn and go the extra mile
・Attention to detail

A successful candidate will also have:
・Outstanding organization skills
・A high degree of flexibility
・Effective workload management

If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3000K   
Other Salary
Description
Offered salary is based on skills and experience.
・Health/social insurance
・Education training
・Incentive system
・Learning and professional development budget
Holidays ・Flexible workweek depending on your schedule/client needs
・Substitute leave is available if there is work on Saturdays
・Annual leave
Job Contract
Period
Full-time position
Nearest Station Asakusabashi Station (Asakusa Line, Chuo-Sobu Line)
*Remote options available
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