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Updated 2022-09-12
Activated 2022-08-23

Desktop Support Manager
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  • Recruiter
  • Manager Level
  • International Team
  • English Language Skills
  • Foreign Affiliated Company
  • Major Company
  • No Age Restriction
This posting is managed by: ACS Japan K.K. / ACS Japan株式会社
Company Name Company is not publicly visible
Job Type
ACS Japan K.K. / ACS Japan株式会社
Executive - Other
IT (Other) - Project Manager
IT (Other) - IT Help Desk
Location Asia Japan Kanagawa Yokohama

Job Description The Role:

Ensure smooth delivery of Service Desk operations
Establish and communicate Help Desk Support strategies
Ensure compliance to IT policies, standards, practices, and security measures
Ensure recruiting and technical training plans for the team
Single point of contact for all SD related escalations and team management
Responsible for managing & tracking of Attendance, Performance, and individual KPIs and responsible for their skill enhancement
Company Info No Smoking
Job
Requirements
Required Skills:

Substantial experience in managing service desk operations
Team management experience including mentoring and training service desk agents
Strong working knowledge of Microsoft based OS, Microsoft Office etc.
Some TCP/IP or basic networking experience
Basic understanding of PC hardware set-up and configuration.
Excellent troubleshooting skills
Fluent Japanese with business level English

★Should you have any questions or need more information, please do not hesitate to contact us.
★Jing Liu |E-mail: jing.liu@acsjapan.jp
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 10000K - JPY 12000K   
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