Customer Service - Customer Support
|Industry||Tourism/Hotels, Lodging/Restaurant, Food Services|
We will solve your problems by telephone, email, chat, etc. according to the situation.
There are various customers, such as those who travel overseas from Japan, those who come to Japan, and those who travel between other countries.
We will entrust you with total support from situational understanding to problem solving.
<Example of inquiry content>
・ I want to know how to book a flight
・ I want to change the reserved flight
・ I want to know the flight schedule
・ I want to hear about the mileage system
・ Sheet request, etc.
[Background for recruitment]
In Japan, the project just started in January 2022, and the client is a foreign-affiliated airline based in Asia.
As the demand for inquiries is expected to increase in the future, we are looking for human resources who will play a central role in the team over the medium to long term with a view to expanding the team.
You will gain in-depth knowledge of the aviation industry and at the same time acquire the responsiveness of our customers.
We will hold classroom training and OJT for about one and a half months in English, so
It is a very attractive environment for those who want to gain global experience.
Since the department just started in January 2022, there are plenty of opportunities to challenge team building in the future, such as improving the work flow and brushing up the manual.
In addition to leaders, you can also think about career advancement, such as training staff and service quality positions.
[Future business development]
With the change in the way of thinking about operation management in corporate organizations, outsourcing of departments will become more active in the future.
BPO demand for call centers and inside sales is also increasing.
[Corporate culture / office atmosphere]
Moved to the current office in 2021, adjacent to the shopping center and the view from the office is wonderful.
We regularly hold various in-house exchange events to provide many opportunities to deepen exchanges between staff members.
We also carry out activities related to SDGs and English clubs.
[Measures to prevent second-hand smoke]
No smoking in principle (smoking room is available in the office building)
Shift system between 8:00 and 18:00 (8 hours of actual work)
<Shift example> 8: 00-17: 00, 9: 00-18: 00
English ability (because all training is conducted in English)
Those who have experience or understanding of call center / customer support operations
Those who are comfortable with the operation of PCs and systems
Experienced in the aviation industry (ground staff, reservation section, etc.) and travel agencies
Those who are willing to learn from themselves and can actively utilize it as an experience
|English Level||Business Conversation Level (TOEIC 735-860)|
|Japanese Level||Native Level|
|Salary||JPY - Japanese Yen JPY 3000K - JPY 3500K|