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Updated 2022-06-14
Activated 2022-06-14

Foreign-affiliated airline customer support (joined on June 30)
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HOT
  • Employer
  • Staff Level
  • No Dress Code
  • Work-Life Balance
  • Less Than 20 Hours of Overtime
  • Five Days Workweek
  • Online Interview
  • English Language Skills
  • Foreign Affiliated Company
  • Degree Not Required
  • No Specific Experience Required
  • Urgent Hiring
Company Name

TDCX Japan

Job Type
TDCX Japan
Customer Service - Customer Support
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Kanagawa Yokohama

Job Description [Business description]
We will solve your problems by telephone, email, chat, etc. according to the situation.
There are various customers, such as those who travel overseas from Japan, those who come to Japan, and those who travel between other countries.
We will entrust you with total support from situational understanding to problem solving.

<Example of inquiry content>
・ I want to know how to book a flight
・ I want to change the reserved flight
・ I want to know the flight schedule
・ I want to hear about the mileage system
・ Sheet request, etc.

[Background for recruitment]
In Japan, the project just started in January 2022, and the client is a foreign-affiliated airline based in Asia.
As the demand for inquiries is expected to increase in the future, we are looking for human resources who will play a central role in the team over the medium to long term with a view to expanding the team.

[Attractive points]
You will gain in-depth knowledge of the aviation industry and at the same time acquire the responsiveness of our customers.
We will hold classroom training and OJT for about one and a half months in English, so
It is a very attractive environment for those who want to gain global experience.

[Career path]
Since the department just started in January 2022, there are plenty of opportunities to challenge team building in the future, such as improving the work flow and brushing up the manual.
In addition to leaders, you can also think about career advancement, such as training staff and service quality positions.
Company Info [Future business development]
With the change in the way of thinking about operation management in corporate organizations, outsourcing of departments will become more active in the future.
BPO demand for call centers and inside sales is also increasing.

[Corporate culture / office atmosphere]
Moved to the current office in 2021, adjacent to the shopping center and the view from the office is wonderful.
We regularly hold various in-house exchange events to provide many opportunities to deepen exchanges between staff members.
We also carry out activities related to SDGs and English clubs.

[Measures to prevent second-hand smoke]
No smoking in principle (smoking room is available in the office building)
Working Hours Shift system between 8:00 and 18:00 (8 hours of actual work)
<Shift example> 8: 00-17: 00, 9: 00-18: 00
Job
Requirements
【Prerequisite】
English ability (because all training is conducted in English)
Those who have experience or understanding of call center / customer support operations
Those who are comfortable with the operation of PCs and systems
Multitasking (typing)

[Welcome conditions]
Experienced in the aviation industry (ground staff, reservation section, etc.) and travel agencies

[Ideal figure]
Those who are willing to learn from themselves and can actively utilize it as an experience
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3000K - JPY 3500K   
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Foreign-affiliated airline customer support (joined on June 30)

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