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Updated 2022-06-21
Activated 2022-06-07

[Customer support] You can make the most of your language skills / Preferential treatment for experienced people
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  • Employer
  • Staff Level
  • No Industry Experience Required
  • More Than 120 Days off per Year
  • Online Interview
  • New Business
  • English Language Skills
  • Recent Graduates Welcome
  • Foreign Affiliated Company
  • Degree Not Required
  • No Transfer
  • Experience Welcome
Company Name

CBRE SM Solutions K.K.

Job Type
CBRE SM Solutions K.K.
Administrative - Sales Assistant/Clerical/Receptionist
Customer Service - Call Centre Manager/SV
Customer Service - Customer Support
Industry Real Estate/Property Management/Facility Management
Location Asia Japan Tokyo Minato

Job Description * Please note that this is not an IT-related position.

【job description】
Help desk support will handle facility service requests received from end users by phone, email, or self-service tickets.
Customer service personnel are primarily responsible for creating, shipping, and monitoring completion within the agreed SLA.

[Business details]

· Manage the volume of phone calls (inbound / outbound), email, and self-service tickets
-Collect details from the client to create work instructions for problem solving
• Identify the needs, concerns, and problems of customers and field responders with urgency, critical thinking, professionalism, and efficiency, and determine the necessary solutions.
・ If necessary, issue work instructions in a timely manner, including callouts.
-Manage work instructions to be completed within the SLA
・ Identify and deal with important or urgent requests
・ Customer support by phone and email

Scope example:
・ Vendor management
・ Purchase order creation
・ Invoice processing
・ Preventive maintenance / asset registration to CMMS
・ Data entry
・ Service quality audit

This position may provide training and support, such as technical guidance, to colleagues and new employees.
We may also coordinate and assign tasks within work units or projects under the guidance of team leaders.
Company Info 【appeal point】

・ CBRE is a company where women certified as "Eruboshi" play an active role.
You will play the role of "unsung hero" to support the creation of an environment where employees can work safely and efficiently in the offices and research facilities of clients who work.

・ A corporate culture that combines foreign-affiliated companies and Japanese-affiliated companies
Our company was born through a capital tie-up between the CBRE Group and Ikoma Trading Co., Ltd. in Osaka.
Because the culture of Japanese companies is firmly inherited
It is an environment where you can enjoy the benefits of both foreign-affiliated and Japanese-affiliated companies.

・ Recommended for paid digestion throughout the company
Last year, we set a goal of 50% paid acquisition rate, and the majority of employees achieved the goal!
You can take a good rest, so you can play an active part without difficulty.

[Measures to prevent second-hand smoke]
Indoor smoking cessation
* Same as work place
Working Hours 9:00-17:30
Five-day work
Flextime system
*We have to ask all candidates to submit both Japanese resume and work experience (Shokumu keirekisho) when you apply for this position.

・Minimum of 2 years work experience BPO Customer Service domain, preferably in FacilitiesManagement or a similar setting
・Highest standards of ethics and integrity

・Effective listening, empathy, building rapport, excellent written and verbal communication skills in the language of support as applicable (e.g. but not limited to Mandarin, Spanish, German, Dutch, Bahasa)
Keen attention to detail
・Great time management and organizational skills
・Ability to provide efficient, timely, reliable, and courteous service to customers

・Requires ability to use multiple systems and tools (e.g. but not limited to Microsoft Office, Google Suite, CMMS, ServiceNow, MyBuy, SI7, Salesforce)
・Ability to multi-task
・Requires critical thinking and analytical skills to comprehend, interpret, resolve complex problems
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3500K - JPY 4000K   
(Monthly Salary Range: JPY - Japanese Yen JPY 291.667K - JPY 333.333K *Divided into12month )
Other Salary
・ Transportation expenses (based on company regulations)
・ Complete with social insurance
・ Retirement benefit system
・ Relo Club
・ Various training, etc.
Holidays Complete weekly two-day system (Saturdays, Sundays, national holidays)
paid holiday
Paid Holidays
Job Contract
・ Employment form: Full-time employees, contract employees
We will consider the employment form according to the experience value, but there is a promotion from a contract employee to a full-time employee
Nearest Station 5 minutes walk from Shibakoen Station

Please apply from here


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CBRE SM Solutions K.K.

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[Customer support] You can make the most of your language skills / Preferential treatment for experienced people