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Updated 2022-11-29
Activated 2022-11-22

[Technical Support engineer] Hiring multiple bilingual engineers! Leverage your experience, join us to excel your career!
Automatically translated job page

  • Employer
  • Staff Level
  • More Than 5 Positions Open
  • Women Welcome
  • New Year's Holidays
  • Online Interview
  • International Team
  • English Language Skills
  • Foreign Affiliated Company
  • Major Company
  • No Age Restriction
  • Experience Welcome
Company Name

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Job Type
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
IT (Other) - Customer Support Engineer
IT (PC, Web, Unix) - Web Application SE
IT (Hardware/Network) - Server and Machine Operation and Maintenance
Industry IT Consulting
Location Asia Japan Osaka
Asia Japan Tokyo
Asia Japan Shiga
Job Description HCL is a global company providing ICT services. Due to business expansion, we are hiring a few IT/application/system support engineers.

You will work at the customer's site, and will be responsible for the work in cooperation with the client and internal and external related teams.

We are looking forward to receiving applications from those who have experience working in Japan without restrictions, and who are bilingual (those who can use business-level Japanese and English to carry out their duties)!

Main business contents

Position 1) Tokyo
Web-related technical support
Job description - Technical Support Analyst - Media & Advertising

Profile: Technical customer support analyst with excellent written communication skills

Location: Daimon office

We have local and global team communicating in English


Support Customer queries, Investigate and troubleshoot the issues during usage of the Google advertisement tool
Troubleshoot html, css and javascript code page implementation
Maintain high CSAT through accurate troubleshooting & excellent customer service skills
Provide technical support to clients via email and chat.
Follow the workflow & adhere to SLAs such as Quality & efficiency

• BtoC, BtoB support 12+ months experience

• Web Development Minimum : write/read code(HTML/JS/CSS)

• B.E/B Tech (CS/IT), BCA or BSc comp is a plus

Skill requirements:

• Customer service experience in Japanese (native level fluency required)

• Strong soft skills particularly in writing with ownership, and problem-solving skills

• HTML/JS/CSS knowledge

• Capability to understand the Japanese business culture and various technologies in the Japanese customers apply

• Online Ad Ops experience (Not mandatory).

• Experience in Ad server platform products like Ad Manager/DFP, AdSense, Ad Exchange, Google Tag Manager (Not mandatory).


• Excellent written and verbal communication skills in Japanese business level

• Business fluency in English

Position 2) Osaka
Facility operation
back office system
IT base/infrastructure
Technical support for the above

Client system operation and support work
Coordination with related users, preparation of documents Operation of system equipment, support work
Vendor support
Initial construction of a server according to the request of the IT/procurement team
Security patches using tools, software distribution, and related work
User coordination
Server construction, operation, monitoring, support work, etc.

General Job Description and Experience Needed:

System operation, support work, coordination with users, documentation
Experience in in-house system development and operation work
Experience with system support work

Position 1) Operation Support Position
Ticketing, product sales, eating/drinking system, official webticket sales site, etc.
Experience of system development / operation such as sales management, purchase management, inventory management ・Experience of infrastructure system construction, operation and management work・ Person who has usedEnglish in business

Position 2) Back Office Support
Accounting, personnel salary, workflow, etc.
Experience in system development / operation such as accounting and personnel salary
Experience with IT or information system qualification
Operation of systems used in the management department, support work
Experience in infrastructure system, operation and management work
Accounting, personnel salary, workflow, etc.
Vendor communication
SAP (Accounting, Fixed Assets), MAXIMO

Position 3) System Support
Server, application related support and operation for business
Initial construction of server according to the request of IT procurement team
Security patching with tools, software distribution and related operations
Experience in operating basic systems such as Active Directory, mail systems, and file servers

[A Brief Comment from Recruiter]
We're hiring a few bilingual support engineers in Osaka! Join us to excel your career!

[3 Steps Till Hire]
2. Interviews (online mostly, 2-3 times with business team and HR)
3. Offer -> Background check -> Join

Selected candidates will hear from us roughly in 5 business days.
It generally takes a few weeks till the hiring process completes to offer!

Candidate Data Privacy Notice
Company Info Main Business Engineering Development Services
Software design, development and maintenance services
Infrastructure services
Outsourcing service
IT and business consulting
All other business related to these

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit our website.
Working Hours Assuming 9AM-6PM
(Basic working hours, 1 hour lunch break) There may be some fluctuations depending on the site.
Please see above

Those who have the following related work experience (one or more)

Knowledge of web-related languages
In-house system operation
system support
In-house system development and operation
Operational experience of infrastructure/platform systems such as Active Directory, mail systems, file servers, etc.
Construction and operation of VMWare, AWS, Cisco UCS, etc.
Business-level Japanese and English proficiency

Those who have high communication and interpersonal skills, and who can voluntarily follow instructions and work in a team

Those who can work with an emphasis on teamwork

Those who have business-level Japanese and business-level English ability to communicate (reading, writing, speaking)

Those who have respect for others in terms of differences such as multiculturalism, diversity, inclusion, and disabilities

With your consent, we will conduct a background check before joining the company.

Details will be provided at time of appointment

The above annual income is an estimated range, and is determined comprehensively in consideration of actual experience, wishes, etc.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3500K - JPY 10000K   
Other Salary
Complete with social insurance
Recreation facility
Education and training
Transportation expenses are not paid separately (the system is incorporated into salary)
The above annual income (including variable bonus) will be in the reference range, and will be decided based on experience, position, etc., and details will be explained at the time of informal appointment.
Holidays Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Congratulatory or Condolence Leave
Job Contract
Full-time employee
Nearest Station The actual place of work will be at the customer's site
In the case of Tokyo Daimon area
In the case of Osaka Konohana area
In the case of Shiga Yasu area

HCL Japan office is located in Akasaka

Please apply from here


This posting is managed by:

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

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[Technical Support engineer] Hiring multiple bilingual engineers! Leverage your experience, join us to excel your career!