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Updated 2022-05-09
Activated 2022-05-09

【Field Support Engineer】IT support for one of major foreign consulting companies! Chance to improve your English!
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  • Employer
  • Staff Level
  • Women Welcome
  • Work-Life Balance
  • Five Days Workweek
  • Online Interview
  • Foreign Affiliated Company
  • No Transfer
  • Experience Welcome
Company Name


Job Type
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
IT (Other) - Other
Industry Other
Location Asia Japan Tokyo Minato
Asia Japan Kanagawa Yokohama
Job Description BiOS is looking for skilled deskside engineers to join international support team servicing our highly regarded Global clients. Fast Moving, Highly demanding environment where you will be expected to undertake key aspects of maintenance and deployment work on Wintel PC.

Responsibilities include but are not limited to the following:

■Responsible for delivering BAU, the day-to-day tasks and ensure customer’s downtime is minimum.
■Become familiar with all aspects of customer’s IT environment and keep knowledge up-to-date.
■Fulfilling IT support service needs, achieving goals and expected deliverables in accordance to the customer policies, procedures, and processes.
■Providing technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other customer IT infrastructure with incident management excellence.
■Perform troubleshooting with appropriate stakeholders in email, phone, remote assist, and in face-to-face.
■Clearly documents issues with troubleshooting steps taken and properly assigns to next level when needed.
■Participating global/regional projects requested when required.
■Identifying opportunity for improvement, resolving issues, removing conflicts and critical path making sure SLA results are stable
■Establishing/maintaining a good working relationship with customer and other stakeholders.
■Build and maintain inclusive and highly engaged team culture.
■Reporting and reviewing the performance of the services with customers as required.
Company Info 【Attractive Point】
IT support at a global company, so you can further improve your English!
Since team members work side by side, there is an environment that is easy to hear on a daily basis. In addition, since members work at multiple locations, the culture of connecting and working online through SNS etc. is pervasive.

【Office Atmosphere】
Regarding daily user support work, we do business regardless of whether it is an employee or a contract employee. There is no dining room, but sometimes we go out to eat together.
It is a work environment where you can work regardless of gender, age, nationality, etc.

【Available Facilities】
Free access to services such as hot water room, microwave, water server and free coffee.
Working Hours Monday-Friday (weekdays)
From 9:00 to 18:00 (60-minutes break)
【Desired Skills】
✔Technical Skills: on-site helpdesk support experience (or similar). Those who are familiar with PC Software and/or Hardware. A person who is willing to learn even if he / she is inexperienced.
✔Language Skills: A person who can speak native level Japanese and business conversational English. Reading & Writing skills in both Japanese and English is a must.
✔Human Skills: Flexible responsiveness, communication skills, cooperation, multitasking skills, and a straightforward attitude toward being taught by others.

【Application Process】
STEP. 1 Please apply and attach your up-to date resume
STEP. 2 Interviews (There are two interviews scheduled)
※Telephone or on-line interview is possible.
STEP. 3 Offer will be made to successful candidates
※The dates for interviewing and joining the company are flexible, so feel free to apply even if you are currently employed.
※The hiring process takes approximately 2-3 weeks on average from your application to receiving a job offer.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4500K Over   
Other Salary
■ Salary revision once a year
■ Transportation expenses (up to 50,000 yen per month)
■ Equipped with various social insurance (employment, industrial accident, health, welfare pension)
■ Overtime allowance
■ Qualification allowance
└ If you pass the IT technical qualifications such as "ITIL", "MCP" and "CCNA", the company will pay for the examination fee!

★ Wearing Business casual suit is possible
Holidays Five-Day workweek
Paid holidays
Special Holidays (3 days of special leave shall be granted on January 1 of each year)
Condolence vacation
Maternity leave / childcare leave (according to company regulations / acquisition / return to work)
Job Contract
One-year Contract (Probation period is 3 months)

Please apply from here


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【Field Support Engineer】IT support for one of major foreign consulting companies! Chance to improve your English!