DoorDash Technologies Japan株式会社
Sales/AE - Customer Success/Client Success
Customer Service - Customer Support
IT (Other) - IT Help Desk
|Industry||Internet Services/ISP (Internet Service Provider)|
[What You ’ll Do]
As a customer support specialist, you ’ll act as “source of truth” for edge cases when agents look for information and clarification. You ’ll monitor slack and raise issues / questions / feedback to Support agents and team leads as appropriate.
You'll manage Knowledge Base (KB) and workflows from a quality, content, and training perspective. You'll assist the quality team in clarifying processes and synthesizing feedback. You'll be responsible to update and maintain agent knowledge base content on most current product features, including bugs and rollouts.
You ’ll assist trainers by providing more up－to－date product and operational knowledge and help them update training materials accordingly.
[Future business development]
▼ The vision we cherish
When the founder Tony was young, his mother ran a restaurant and helped the store himself in poverty. The memory of this time leads to our clear vision of energizing small businesses and contributing to the local economy. Through work, we can support restaurants and retail stores that are struggling to manage.
▼ From food delivery to logistics
Behind the fact that we have gained a market share of 50% or more in the United States, in addition to the ease of introduction on the member store side, we have realized delivery of a wide range of local businesses including not only food but also retail. It is in that. Transform logistics with technology and a network of deliverers. That is the future we are aiming for.
▼ Treasure the unique culture of Japan
We have expanded into Canada and Australia so far, but I think it is important to learn the culture of that country and localize it to the local area. Your experience of working in Japan is indispensable in order to create DoorDash from scratch that is in line with Japan's unique culture and values, rather than applying the American style.
[Corporate culture / office atmosphere]
Currently, members from various industries are gathering. Although each background is different, the goal of successful business in Japan is the same. Based on the idea of "We are One Team", we manage our business by helping each other and discussing with each other every day. You will be inspired by your peers, and while learning how to grow your business, you will be able to improve your English at the same time. It's also a unique opportunity to expand your career to a global company.
[Measures to prevent second-hand smoke]
Indoor principle non-smoking (smoking room available)
9:00 am to 18:00 pm (1 hour break)
Remote work recommended
2 ＋ years of experience in customer support, hospitality or in related field
Motivated by an obsession with service quality; you want to do right by our customers and help our company build a world－class customer experience
Experience providing advisory and partnership－level support through both proactive and reactive interactions with customers
You love thinking about new opportunities for process improvement
Have excellent verbal and non-verbal communication skills– including fluency in both Japanese and English Proficiency in excel
|English Level||Business Conversation Level (TOEIC 735-860)|
|Japanese Level||Fluent(JLPT Level 1 or N1)|
|Salary||JPY - Japanese Yen JPY 5000K - JPY 10000K|
・ Complete weekly two-day system (Saturdays, Sundays, and holidays)
・ Annual holidays of 120 days or more
・ 15 days of paid leave in the first year (varies depending on the timing of joining the company)
·New Year holiday
・ Condolence leave
|Full-time employee employment (trial period 6 months) * Working conditions are the same as for this employment.|
·Tokyo Head Office
Directly connected to Exit 3 of Kyobashi Station on the Tokyo Metro Ginza Line
2 minutes walk from Exit 7 of "Ginza 1-chome Station" on the Tokyo Metro Yurakucho Line
2 minutes walk from Exit A4 of Takaracho Station on the Toei Asakusa Line
6 minutes walk from JR "Tokyo Station" Yaesu South Exit
6 minutes walk from JR "Yurakucho Station" Kyobashi Exit
This posting is managed by:
DoorDash Technologies Japan株式会社