Du Pont Kabushiki Kaisha
Administrative - Sales Assistant/Clerical/Receptionist
Administrative - International Trading
Administrative - International Affairs
Customer Service Representatives – Role summary
The Customer service Representatives role is responsible for providing customer order fulfillment support by receiving, analyzing and verifying the accuracy of customer order information and processing in a timely manner to ensure that all customer requirements are being met and that an excellent standard of service and a high level of customer satisfaction is maintained.
· Primary point of contact for receiving, processing and verifying the accuracy of customer domestic / export purchase orders that arrive via fax, email and customer EDI, and performs order entry activities following defined procedures and guidelines.
・ Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivable
・ Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date
・ Responsible for entering purchase orders to other DuPont manufacturing sites in overseas to receive materials for the resale to customers. Coordinate import process to meet customer ’s delivery date.
・ Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.
・ Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to acquire customer satisfaction
・ Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers ’requirements are understood and commitments are met.
・ Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and / or deviations to policies and guidelines to reflect circumstances within the customer service area.
・ Provides back-up support to other members in group in the performance of job duties as required.
・ Provides Sales related information (sales order volume versus forecasted volume) to business
・ Primary point of contact for SAP Order-To-Cash module representing the supporting business in Japan.
With a history of more than 200 years and world-class technological development capabilities, DuPont is expanding its business worldwide. As the core of the Asia-Pacific area, we, DuPont Co., Ltd., a Japanese subsidiary of DuPont, are also responsible for manufacturing, import / export, sales, R & D, and technical services in the region, and we are always looking for excellent human resources. ..
《Monthly average overtime working hours》
18 hours (2018)
<< Handling of personal information collection >>
The application documents and personal information that are accepted for the purpose of applying for the DuPont Group's job offer will be stored and managed strictly and safely, and will be used for purposes other than recruitment activities such as contacting information related to recruitment selection. I will not.
9: 00-17: 30
・ Working hours: 7.5 hours
・ Flextime system: Core time 11: 00-15: 00
・ Except for core time, you can adjust it according to your lifestyle.
Skills and Knowledge Required:
・Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationship
・Good English Skills
・Ability to operate the required computer systems is preferred. (SAP, SFDC and the Microsoft Office Suite of programs)
・Ability to work professionally and effectively with external customers and with many internal functional groups and Businesses
・Demonstrated attention to detail and exhibits a high level of accuracy
・Self-motivated and positive minded.
・Creation of value through the productivity improvement projects and initiatives
・Customer Service or order fulfillment experience is highly preferred
|English Level||Business Conversation Level (TOEIC 735-860)|
|Japanese Level||Native Level|
|Salary||JPY - Japanese Yen JPY 3500K - JPY 4500K|
・ Determine in consideration of experience and ability
・ Commuting expenses (according to our regulations)
・ Overtime allowance (exceeding the prescribed working hours of 7.5 hours / day)
・ Holiday work allowance
・ Once a year (March)
・ Variable bonus equivalent to one month's monthly basic salary
・ Paid once a year in March
* Varies depending on company performance, department performance, individual performance, etc.
Treatment / Benefits:
Treatment / Benefits:
・ Contract period: No fixed period
・ Trial period: Yes (6 months)
・ Welfare system: Social / labor insurance, retirement allowance system (corporate defined contribution pension), disaster / disability compensation system, health management measures (health examination, employee assistance program, 24-hour health consultation), etc.
* About remote work
・ Depending on the type of job and work content, remote work may not be possible.
・ Saturdays, Sundays, national holidays, year-end and New Year holidays, founding anniversaries
・ Annual paid leave
* For those who joined the company from January to June: 10 days of paid leave will be granted from the day of arrival.
* For those who joined the company in July: 8 days of paid leave will be granted. For those who join the company after July, the number of days granted will be reduced by one day according to the month of joining the company.
・ Special paid leave (ceremonial occasions, etc.)
・ Personal injury and illness leave
・ Nursing care leave, etc.
* Trial period 6 months. The salary is the same during the trial period.
・ Directly connected from Tameike Sanno Station (Tokyo Metro Ginza Line, Tokyo Metro Namboku Line)
・ From Kokkai-gijido-mae Station (Tokyo Metro Marunouchi Line, Tokyo Metro Chiyoda Line) 4 minutes on foot
・ From Akasaka Station (Tokyo Metro Chiyoda Line) 6 minutes on foot