|This posting is managed by:||AK JOBSCOPER MANAGEMENT|
|Company Name||Company is not publicly visible|
IT (Other) - Customer Support Engineer
Consulting - Business Consulting/Think Tank
Customer Service - Customer Support
Asia Malaysia Kuala Lumpur
It is a job to respond to inquiries (email, telephone) from Japanese corporate customers who use the services of a very famous foreign-affiliated major IT company. We provide technical and account usage troubleshooting to help our customers solve their problems.
(Example: Account login trouble, service usage, etc.)
・ Customer support by phone, email, and chat
・ Troubleshooting for problems with software and applications
・ Follow-up of provided services, etc.
We often receive technical questions such as "Please tell me how to use" and "An error has occurred" (if you have an advanced question or a request that cannot be answered at the counter, another person in charge Touch the baton to).
* Please be assured that there will be a one-month pre-training before the actual work!
[About career advancement]
There are various examples of career advancement such as "leader" who organizes teams, "senior technical manager" who is in charge of new employee education, "quality assurance" which analyzes data and devises improvement measures, and "operation manager" who supervises all of them. I have. You also have the opportunity to be involved in launching a new project.
501 - 1000 Employees
Average Processing Time
Call Center/IT-Enabled Services
|Working Hours||Shift system, rest 2 days a week|
- Those who have graduated from junior college or university
- Native level Japanese
- Those who can communicate in English for beginners in business
- Over 1 year of customer service experience or IT related field experience or interest
- PC skills that do not interfere with work
- You can also apply in the hospitality / tourism / aviation industry!
|English Level||Business Conversation Level (TOEIC 735-860)|
|Japanese Level||Native Level|
JPY - Japanese Yen JPY 4000K - JPY 6000K
（Monthly Salary Range: JPY - Japanese Yen JPY 333.333K - JPY 500K *Divided into12month ）
Laptop loan from company
Subsidies, etc. (up to 62,500 yen each month)
Commuting transportation allowance
Communication expense allowance (mobile / WIFI)
Education and training
2 off-days a week
Injury and illness leave
|permanent contract for Tokyo based hiring|
1. Work from home
2. Near the station in Minato-ku, Tokyo
3. Kuala Lumpur, Malaysia
* Example) First, start working from home, and if the situation in Corona settles down, you can work at the Tokyo office or move to Malaysia.