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Updated 2021-04-09
Activated 2021-04-09

Up to JPY16M/Yr! Senior PM (Service Management)

  • ★★★★ Manager Level
This posting is managed by:
Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
IT (Hardware/Network) - Project Manager
IT (Mainframe) - Project Manager
IT (PC, Web, Unix) - Project Manager
Industry IT Consulting
Location Asia Japan Kanagawa

Job Description Take pride in being the point of contact in decision making. This is role is for a seasoned PM, who is capable of coordinating teams and resources efficiently and effectively.


Description

The successful candidate will be:

* Point of Contact for escalated IT Incidents and update client on ETA /Resolution/Workaround.
* Point of Contact for IT Teams and Vendors at across geographies.
* Point of Contact for future Infrastructure Enhancement and requirement gathering.
* Coordinating with IT teams at different client Sites for Incident resolution and Project Implementation
* Managing IT Service Delivery at onshore Locations
* Coordinating with Offshore IT Team for coherence with Business requirements.
* Monitoring KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
* Working with PMO on short/long term IT Project implementations.
* Working with Delivery SPOCs and client Business users on IT requirements.
* Managing vendor contracts and licences.
* Implementing Service improvement and Transformation initiatives.
* Responsible for the coordination of 3rd party vendors/contractors on IT system upgrade/break/fix/new installations.


Profile

Essential:

* Bachelor of Engineering / Technology / Science.
* 10+ years of experience in customer facing roles.
* Working knowledge of EUC operations including Remote support and Deskside support.
* Know how on ITIL Framework.
* ITIL Certification would be recommended.
* Experience in Stakeholder management.
* Experience in Partner management.
* Proven Customer Service skills.
* Excellent written and oral communication.

Preferred

* Knowledge of agile methodologies.
* Must have the ability to identify and instil industry best practices.
* Awareness of latest technology trends.
* Proven Customer Service skills.
* Excellent written and oral communication.

Soft Skills:

* Project Management.
* Client management.
* Create deep client impact.
* Execution excellence.


Job Offer

* Earn up to JPY 16M/Yr.
* Enjoy work-life balance.
* Upgrade your tech and leadership skills on the job!


To apply online please click the 'Apply' button below.
For a confidential discussion about this role please contact Tsitsi Watambwa on +813 6832 8920.
Company Info Work for a multinational technology company that specializes in business consulting, IT and outsourcing services. Our client is one of the largest IT consulting companies in the world qualifying for a Forbes ranking. This is a great opportunity to amplify your career history and earn competitively. Moreover, get to enjoy what you do. Work in diverse teams and take part in global assignments, this job is all about rewarding you. Rewarding your expertise, rewarding your effort and rewarding your contribution. Apply today!
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 14000K - JPY 16000K   
Job Contract
Period
Long term
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Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

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