IT Help Desk ・ Jobs in Japan search results

◆Recruiting department: Sales Planning Department, System Division

◆Job content:
・General help desk support for employees
・Management of PCs and software
★In the future, you will be in charge of infrastructure and network-related matters.

◆Characteristics and attractions:
This team is the core of the company's IT support, and also develops and operates dedicated systems for brokerage operations. You will be a part of the help desk, dealing with problems related to PCs and peripheral devices, managing accounts, installing software, e ...

As a Service Technician at AVTEL, you will play a key role in the installation, repair, and maintenance of integrated security systems, including Access Control and CCTV. You will be responsible for performing site installations, diagnosing and resolving technical issues, and conducting Planned Preventative Maintenance (PPM). In addition, you will assist with small projects and collaborate closely with our engineering team to ensure the highest level of service for our clients.

【Key Responsibilities】

■Deliver on Installation & Maintenance
...

【２職種募集中】
1,　大手動画投稿ストリーミングサイトのクリエイターのサポート

・このポジションでは、担当するコンテンツクリエイターのポートフォリオに対して、信頼されるビジネスパートナーとしての役割を担っていただきます。
・クリエイターがプラットフォームを最大限に活用し、チャンネルの成長と最適化を高められるよう、長期的な視点での支援を行っていただきます。
（プラットフォー ...

Responsibilities:
1.Provides second-line investigation and diagnosis.
2.Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
3.Escalates unresolved incidents/service requests within agreed timescales.
4.Ensures tickets are updated at all times until issues are resolved.
5.Liaises with clients, other IT support groups and 3rd party providers when necessary.
6.Performs staging of PCs.
7.Performs IMAC(Install, Move, Add and Change).
8.Conducts hardware and software maintenance and support.
9.Troubleshoot ...

The role of CRM/CRC Application Support Specialist involves providing daily technical and functional support to users in Japan for CRM & CRC systems, participating in enhancements analysis, testing, and implementation, and implementing applications with HQ to enhance customer engagement experience.
The key responsibilities include daily local support (incident support), system release support, coordination between Global and local, application implementation, and creation of a knowledge base.

【Main job responsibilities"】
・Daily Local Support ( ...

★Attractive Points★
・Ideal for candidates with business-level English proficiency and IT support experience!
・13 paid holidays provided from your first year!
・Generous benefits including birthday gifts, company events, and more!
・Frequent English communication required due to many international clients. Utilize your English skills and thrive with our company!

【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support ta ...

Fantastic entry-point opportunity into the Financial Services industry, for a junior to mid-level IT Helpdesk / Desktop Support Engineer (i.e. 1-3 years relevant experience).

Your bilingual (Japanese & English) talents, friendly and customer-centric attitude, aptitude for learning new technology and hunger to develop your skills and advance your career will be key to success.

In this customer-facing role, you'll work with an international team, to deliver and support desktop and office-based technology solutions for all groups across the company (a ...

★ Resident (On-site) Desktop/IT Infra Technical Support for corporate end-user systems (hardware & software)
★ Rapidly expanding company, international corporate culture, with great prospects for career growth!
★ Work Location: Ome-shi, Tokyo


Our client is rapidly expanding throughout Asia Pac., and the Japan operation is a key part of this exciting growth trend. EIRE Systems is partnering with this company to deliver their local Japan IT support services working onsite at each of their Japan office locations.

In taking ...

Great opportunity for a Japanese and English-speaking Technician to work with a team of specialists in a dynamic, international corporate environment.

The team aim to provide exemplary support customers for industry leading technology solutions; PC hardware and software, monitors, biometric devices, routers, servers.

This role is not a regular desk-bound job. It offers an interesting balance of work internally within the office and the opportunity to move around between customer sites. You will be regularly required to visit customer offices and d ...

エイラシステムのサポートチームでは、大手外資系企業を中心に信頼性の高いITサポートを提供しています。

グローバルに展開されているIT環境の日本拠点を支えるローカルサポートとして、IT技術と語学力を活かせるポジションが多数あります。

★主なサポート環境：Windows10／11、Microsoft365／Office365、Azure、Active Directory、ネットワーク（Ciscoなど）、ネットワークプリンタ、モバイル端末など

Microsoft 365/Office 3 ...

[Operate business applications for pharmaceutical companies]

-Respond to user inquiries (email, chat, English)

-Coordination with domestic and overseas development vendors (including English)

-Program corrections due to requests for improvements and specification changes

-Requests and adjustments for data modifications (overseas vendors)

-Editing and creating procedures, specifications, design documents, materials, etc. (English available)

-Attending global meetings and creating minutes (English)

*Basically work from home, but depend ...

• Operational management of core business systems, user support, and response to inquiries
• Purchasing and operational management of office equipment, telephones, and mobile phones
• HP, e-mail, PC, network, and server settings, operational management, maintenance, and troubleshooting
• EDI-related operational management and troubleshooting
• Scope of change: Other related tasks
...

You will be responsible for everything from test design to test execution for web-based internal business systems. ...

Support for customers and IT staff
*Support with customers (email, phone, chat, face-to-face) and IT staff
*Adjustment of service content and scope of support

Reporting and management work
*Preparation of monthly reports and reports, participation in meetings (Helpdesk work for client companies)
*User account management
*Support for handover of Helpdesk work

Technical support
*General support for hardware, software, and peripheral devices
*Installation of hardware and software
*Escalation to vendors, incident control
*On-site support

*A ...

Key Responsibilities:
• Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).
• Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.
• System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report gen ...

We are looking for an IT assistant position at a rapidly growing logistics company!

・PC setup and kitting

・Setting up and troubleshooting work tools such as telephones, printers, scanners, etc.

・Support for desktop problems

・Other related tasks ...

This job involves working at a client's site, providing support for making better use of Salesforce, making operational proposals, customizing the system, and providing operational support for system operation.

As a specialist in supporting the use of Salesforce, you will acquire knowledge and value communication with customers to achieve customer success.

<Work examples>
■Support for promoting digital transformation in sales activities for corporate customers and improving the use of the system (Salesforce)
■User support such as lectures on ...

◇Recruiting IT and communication equipment support staff◇

[Attractive points]
◆Now is the chance while we are growing!

Established in 2018, our Japanese subsidiary currently boasts a turnover of over 250 million yen, and because we are in the founding and growth phase now, you can experience the process of the company growing.

As a founding member of a venture company with one of the top domestic market shares, you will have a fulfilling career.

[Job description]

When you hear about IT and communication equipment, it may seem diffic ...

世界大手ソーシャルメディアサービス提供会社で、お客様からの問い合わせに対応していただくお仕事になります。
（メール、チャット対応メイン）

・お客様の問い合わせ対応
・支払いや顧客情報の管理
・関連するデータを収集、分析
・サイト全体の改善
・業務に付随するレポーティング業務

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■アジアリクルートがあなたの海外就職をサポートします■
弊 ...

Ahead Group is seeking a talented Technical Support Engineer focused on Global Application Experience support and Triaging for a global pharmaceutical company.

Key Responsibilities:

Strive to provide best-in-class support excellence across IT Infrastructure Services and Service Owners.
Ensure effective relationships between end users and IT functions through close interaction and understanding of user issues.
Work persistently with IT infrastructure teams to optimize support experiences.
Analyze incident data to anticipate and address opportunit ...