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Updated 2025-05-08
Activated 2025-05-08

[English] No experience necessary / PC Help Desk * Field Engineer @ Chiyoda Ward
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NEW
This posting is managed by: Fellowship co.,ltd.
Company Name Company is not publicly visible
Job Type
Fellowship co.,ltd.
IT (Other) - Customer Support Engineer
IT (Other) - IT Help Desk
Customer Service - Telemarketing/Telesales
Industry Telecommunications/Information Services
Location Asia Japan Tokyo Chiyoda

Job Description Support for customers and IT staff
*Support with customers (email, phone, chat, face-to-face) and IT staff
*Adjustment of service content and scope of support

Reporting and management work
*Preparation of monthly reports and reports, participation in meetings (Helpdesk work for client companies)
*User account management
*Support for handover of Helpdesk work

Technical support
*General support for hardware, software, and peripheral devices
*Installation of hardware and software
*Escalation to vendors, incident control
*On-site support

*Assignment will be considered based on experience and preference (young/mid-level positions available)
Company Info Smoking is prohibited indoors (smoking rooms available)

☆*★*☆Introducing our company's features and unique support☆*★*☆
[What is a fellowship?]
We receive inquiries from nearly 1,000 foreign nationals every month, and after a strict screening process, about 40 people find work through our company every month.
[About support for obtaining a visa]
Our specialized administrative scriveners will also assist you with visa-related consultations, such as for highly skilled professionals (highly skilled human resources visas), free of charge! Our staff have also visited Japan before, so you can consult with us honestly!
[Full support for daily life!]
The foundation of your life is important when working. Securing a place to live, purchasing daily necessities, various procedures, Japan's unique rules for living... We will also provide paid support for daily life so that you can work with peace of mind!
☆*★*☆*★*☆*★*☆*★*☆
Working Hours ①8:00-17:00 (work from home)
②9:00-18:00 (come to the office) ⇒ Those with PC help desk experience will generally work these hours (there may be some ① and ②)
③11:00-20:00 (come to the office)
④13:30-22:30 (work from home)
Job
Requirements		 Required skills

Basic PC skills

(general clerical work, internet use, sending and receiving emails, etc.)

Motivation for work

Desired skills

3+ years of experience in help desk support

Windows 10 and Office 365 support experience

Desktop equipment (HW, SW) troubleshooting experience

PC and printer replacement and additional management experience
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3000K - JPY 3500K   
Other Salary
Description		 Social insurance provided
Transportation expenses fully covered (upper limit)

*Monthly salary example: 256,000 yen to 288,000 yen

8 hours of actual work per day, 20 business days per month

If overtime is required, overtime pay will be provided

*Depending on experience and skills
Holidays paid holiday
Job Contract
Period		 Temporary employee *No set period
Nearest Station Hanzomon Station
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