Customer Service ・ Jobs in Japan search results

As the Manager of the Customer Support Department, you will be responsible for supervising and operating the following operations.

・Management of inquiry desk
・Account opening examination
・Continuous customer management
・Deposit and withdrawal of legal currency and crypto assets
・Management of subcontractors
・Various KPI management
・Investigating laws and regulations, responding to inquiries and requests from authorities, industry groups, etc.
・Response to official inspections ...

急成長中のビューティーケアブランドにてカスタマーサポートチームのサービス品質向上や、顧客体験向上に向けた業務効率化を行っていただきます。事業拡大フェーズで企画の立案から実行まで幅広い業務に一貫して携われる非常にやりがいのあるポジションです。


職務内容

* 顧客サービス品質の改善
* 問い合わせ業務の業務効率化
* サポートチームのメンバーマネジメント
* 委託先コールセンターの ...

We are seeking an experienced and dynamic Service Delivery Manager to lead our Customer Service (CS) operations in Japan. As part of the APAC Service Team, you will oversee a team of approximately 100 in-house employees based in Tokyo, Japan. This critical role is responsible for ensuring the highest level of service delivery to our Japanese-speaking customers across all Lines of Business within the company.


Description

* Lead and manage the day-to-day operations of the Japan CS center.
* Develop and execute strategies to enhance customer satis ...

・You will be responsible for building a customer support system in the new Korean market, managing the quality of support, and managing the members.

・This is a position where you will be proactively managing and promoting projects and schedules in the customer support department and towards your personal goals.

▼Specific duties
・Responding to inquiries on Korean e-commerce platforms (Korean)
・Allocation and management of part-time staff resources
・Duties related to hiring part-time staff
・Improving the quality of Korean customer s ...

As a Client Relations Representative, you will be dealing with requests for information, queries and issues from clients, develop and maintain a thorough understanding of the company's products and services in order to meet the clients' demands.


Description

As a Client Relations Representative, you will be dealing with requests for information, queries and issues from clients, develop and maintain a thorough understanding of the company's products and services in order to meet the clients' demands. Among the main responsibilities:



・ Sup ...

* Be a part of a prestigious luxury hotel chain renowned for its unparalleled service.
* Opportunity for career growth and development within a dynamic and international work environment.
* Competitive salary with bonuses and benefits package.


Description

Responsibilities:

* Conduct quality checks on all reservations, ensuring accuracy and completeness.
* Handle inquiries regarding lodging reservations via various channels such as email, telephone, and fax, catering to both domestic and international clientele.
* Manage corporate cont ...

As a Customer Service Representative, you will be the voice of our brand, responsible for delivering exceptional service to our valued customers.


Description

* Promptly and effectively responding to customer inquiries and requests through various communication channels such as telephone, email, chat, and social media.
* Providing personalized solutions and assistance to meet customer needs, ensuring a positive and seamless experience.
* Managing customer complaints and concerns with empathy and professionalism, striving to find satisfactory r ...

◆ Average annual income ranking, No. 1 in Japan! Develop and sell machinery and equipment for companies in-house!
◆We have the R&D ability to create world-first and industry-first products, and our operating profit margin exceeds 50%!

[Business content]
This is a job where you will provide customer support to overseas subsidiaries (North and South America/Greater China/ASIA/EU) by explaining survey results and suggesting improvements tailored to the customer's usage environment.

<Specific duties>
・Report/support for products returned for r ...

As Customer Support Manager you will be responsible for overseeing and managing CS operations.


Description

As Customer Support Manager you will be responsible for overseeing and managing CS operations. Among the main responsibilities:

* Management of the customer service team
* KPI management
* Screening of account openings
* Management of BPO
* Investigation of laws and regulations, and response to inquiries, inspections, and requests from authorities, industry associations, etc.


Profile

The Team in Tokyo is looking for candi ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for ...

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for work flow improvement.


Description

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support ...

■お店情報や道案内などのお問い合わせ対応
■けがやトラブルがあった際の一次ヒヤリング→担当部署へ引継ぎ
■応対履歴入力 ...

問い合わせ対応を行うチームが対応した内容のチェック＆採点をお任せ！
■対応した内容のチェック＆採点
■英文レポート作成　※採点した内容の報告
■チームミーティング参加 ...

●事前問い合わせ対応、申込み案内（電話・メール）
●操作方法の説明
●対応記録入力
●来客対応（申し込み・貸出など）※頻度は少なめです。 ...

世界的に有名なヘッドフォン・イヤホンを提供している企業で、エンドユーザーのテクニカルサポートを行っていただきます。お客様の声を直接聞き取り、フィードバックを元に企業の成長に直結できる非常にやりがいのあるポジションです。


職務内容

* B2Cのテクニカルサポート／お問い合わせ対応（メール90%、電話10%）
* 外注センターのエスカレーション対応
* 修理会社との連携
* CS（受発注担当）のサ ...

Under the direction of the Customer Service Director and in cooperation with outsource company, adjust
work priorities and optimize personnel assignments according to daily order progress to ensure the
required order cut time of customer orders.


Description

⚫ Monitor the progress of operations in the supply chain from Order to Cash and confirm that
operations are running smoothly.
⚫ Improve internal and external services in Consignment business(short-term and long-term lending )
and sales operations.
⚫ Coordinate work priorities with ...

This position handles service requests and complaints from customers (users, nurses, distributors, etc.) over the phone and works with relevant departments to provide appropriate resolutions and responses.


Description

・ Acquire up-to-date knowledge related to our products
自社製品に関連する最新の知識を身に付ける
・ Respond to service requests, inquiries, and complaints from a variety of customers over the phone
様々な顧客からの電話によるサービス依頼、問合せ、クレームに対応する
・ Collab ...

【業務内容】
オペレーターの日常業務のアシスタント
〇電話、ファックス、Eメールによる問い合わせ対応
〇顧客満足度を定期的にモニターし、未解決の問題があれば解決し、将来のビジネスを確保する。
〇チームメンバーが効果的に育成され、ホテルの施設やプロセスを十分に理解し、関係構築、顧客サービスにおいて高い品質基準の文化を生み出すようにする。
〇トレーニングとチームワークを重視し、オ ...

"We want to change the business process of the industry and change the working environment of those who work in that industry!"

"We want to deliver products that are useful to users to the world"

SaaS companies with such thoughts are increasing in various industries.

This is a customer success position that will change the world together with many SaaS companies and realize "connections are always joy" through IT solutions!

Currently, many members in their 20s, aged 24 to 28, are active♪

"I want to use my sales experience to advance my c ...

Job description:
- Support customer success for client companies' SaaS products
- Response to user inquiries via phone, chat, and email
- Understand users' true needs, make optimal proposals, and contribute to the success of companies that introduce SaaS
- Provide Japanese support to Japanese users who use foreign payment services, and create internal materials in English
- Sincerely respond to approximately 10 inquiries per day and increase engagement

Rewarding aspects of the job:
- Acquire operational knowledge of advanced SaaS and improve pro ...