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Updated 2024-05-16
Activated 2024-05-16

Client Relations Representative for Global Trading Fintech

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  • Staff Level
This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Finance - Other
Location Asia Japan Tokyo

Job Description As a Client Relations Representative, you will be dealing with requests for information, queries and issues from clients, develop and maintain a thorough understanding of the company's products and services in order to meet the clients' demands.


Description

As a Client Relations Representative, you will be dealing with requests for information, queries and issues from clients, develop and maintain a thorough understanding of the company's products and services in order to meet the clients' demands. Among the main responsibilities:



・ Support clients with general platform / product inquiries

・ Work directly with the Sales Teams to onboard new clients, including training and the completion of relevant legal processes and documentation

・ Ensuring the system is prepared for daily trading and monitoring for potential problems throughout the day


Profile

The Team in Tokyo is looking for candidates with a keen interest for the industry and with the following strengths / qualifications:

* Customer Service background in the financial services industry
* Needs to have JSDA license
* Native level of Japanese
* Business level of English (to communicate with Teams in Singapore and occasionally handle English-speaking clients)

With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you.


Job Offer

* Very international company with a flat culture - open communication and close relationships
* Dynamic job scope that allows you to contribute to other Teams too (e.g. sales team), not a pure call center job
* Internal mobilities opportunities in the future, possibility to be involved in other departments


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
Company Info The company is an international Fintech company in the trading business.
Job
Requirements		 The Team in Tokyo is looking for candidates with a keen interest for the industry and with the following strengths / qualifications:

・ Customer Service background in the financial services industry
・ Needs to have JSDA license
・ Native level of Japanese
・ Business level of English (to communicate with Teams in Singapore and occasionally handle English-speaking clients)

With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 6000K - JPY 8500K   
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Client Relations Representative for Global Trading Fintech

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