We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our
Privacy Policy.
Click here to hide this one-time notice.
Click here to hide this one-time notice.
Daijob.com is Japan's definitive job site for multilingual professionals.
Job Search
Updated 2024-05-14
Activated 2024-05-14
Activated 2024-05-14
Customer Support Manager for Global Fintech Company
- Recruiter
- Manager Level
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Finance - Other |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
As Customer Support Manager you will be responsible for overseeing and managing CS operations. Description As Customer Support Manager you will be responsible for overseeing and managing CS operations. Among the main responsibilities: * Management of the customer service team * KPI management * Screening of account openings * Management of BPO * Investigation of laws and regulations, and response to inquiries, inspections, and requests from authorities, industry associations, etc. Profile The Team in Tokyo is looking for candidates with a strong interest in developing a strong career and make a difference within the company. The ideal candidate will present the following qualifications: * Customer support experience in a Fintech company * People management experience * Experience / Knowledge of foreign currencies, securities, crypto assets, financial institutions, etc. * Experience in establishing operations at a financial institution * Experience in dealing with regulations and legal revisions would be ideal * Native level of Japanese * Business level of English With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you. Job Offer * Several company-provided benefits * Career progression in a very dynamic and exciting industry * International work environment To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. |
| Company Info | Our client is a global Fintech company |
| Job Requirements |
The Team in Tokyo is looking for candidates with a strong interest in developing a strong career and make a difference within the company. The ideal candidate will present the following qualifications: - Customer support experience in a Fintech company - People management experience - Experience / Knowledge of foreign currencies, securities, crypto assets, financial institutions, etc. - Experience in establishing operations at a financial institution - Experience in dealing with regulations and legal revisions would be ideal - Native level of Japanese - Business level of English With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 8000K - JPY 13000K |
Additional listings by this company
- Regional Customer Service Manager - up to 15M JPY / JPY - Japanese Yen JPY 10000K - JPY 15000K
- Head of Customer Care Center for Luxury Brand / JPY - Japanese Yen JPY 9000K - JPY 13000K
- Order Fulfillment Manager position at American Medical com... / JPY - Japanese Yen JPY 10000K - JPY 13000K
- Regional Customer Service Manager - up to 15M JPY / JPY - Japanese Yen JPY 10000K - JPY 15000K
You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.
Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
