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Updated 2024-05-13
Activated 2024-05-13
Activated 2024-05-13
Customer Success Consultant (SaaS Division)
- Recruiter
- Entry Level
- More Than 5 Positions Open
- Women Welcome
- No Dress Code
- Five Days Workweek
- Language Skills
- New Graduates Welcome
- Publicly Listed Company
- No Age Restriction
- Rapidly Growing
- No Experience Required
| This posting is managed by: | RLink Partners Inc. |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Customer Service - Call Centre Manager/SV Customer Service - Customer Support |
| Industry | IT - Other |
| Location |
Asia
Japan
Tokyo
Shinagawa
|
| Job Description |
"We want to change the business process of the industry and change the working environment of those who work in that industry!" "We want to deliver products that are useful to users to the world" SaaS companies with such thoughts are increasing in various industries. This is a customer success position that will change the world together with many SaaS companies and realize "connections are always joy" through IT solutions! Currently, many members in their 20s, aged 24 to 28, are active♪ "I want to use my sales experience to advance my career in the customer success field!" "I have no experience in customer success, but I want to learn about customer success in various industries and fields and improve my skills!" We have many members who work with such thoughts. Let's build your career together in customer success, where you can challenge yourself even if you have no experience. ----------------- ■Detailed business content We provide customer success support for client companies' SaaS products. (Examples of support) ● Onboarding support for new users of the product -We will provide support for initial implementation for users who have just started using the product and make suggestions to help them use it more effectively. -Whether this onboarding goes well within customer success is very important for future business growth! -We will entrust you with the important onboarding part, and will not only do the work, but also improve and build the operational flow, and increase user satisfaction. ■Rewarding aspects of this job -Unlike customer success for our own products, by being involved in customer success for various industries and services, you can deepen your customer success skills! -You can be directly involved in the success of your customers (business growth) and work while being deeply involved, so you can work "for someone"! -It is an environment where you can provide support that is close to the customer and rejoice in their growth as if it were your own! -You can increase your own experience by supporting growing companies such as SaaS companies and startups! ■After joining the company ・Learn about customer success └We provide training that includes watching videos and reading materials, as well as creating practical assignments. └It is an environment where you can approach the job with a proactive attitude of wanting to learn and absorb! ・Assignment to clients └Determine which clients to work with based on your experience and skills (of course we will consult with you!) └Join the client's customer success team together with your seniors └There is one leader for every team of 4 or 5 people, so it is an environment where it is easy to consult with them ・Take on various lines and industries └Instead of accompanying one client forever, you will step up to the next client in 6 months to a year └By doing so, you can broaden the scope of your customer success skills! |
| Company Info |
Salary Monthly salary: 250,000 yen to 350,000 yen (including 30 hours of fixed overtime per month: 46,000 yen to 64,000 yen per month) *Determined based on experience and skills [Model annual salary] ・No experience in toB: 3 million to 3.5 million yen ・1 to 3 years of experience in customer success or intangible product sales: 3.6 million to 3.9 million yen ■Welfare benefits ・Various social insurances ・Salary increases available ・Commuting allowance (up to 30,000 yen per month) ・Health checkup (basic items + options for women) ・Paid leave (granted for 10 days after joining the company 6 months later) ・Nursing care leave ・Maternity leave/childcare leave *100% utilization rate, many achievements for both men and women -Maternity and childcare leave follow-up system ・Rest room, nap room (rest room) available ・Free drinks, office convenience store, etc. ・Welcome back system during leave ・Support system for exchanges between bases and departments ・Stock ownership system ■Training system/career support system ・New model business creation system ・Qualification acquisition assistance system ・Foreign language learning assistance system ・Internal recruitment system ・Internal study abroad system ・Intention expression system ・Goal/behavior feedback system ・Review (1on1) ・All-company meeting once a quarter ・Publication of mid-term business plan ・Various committee systems |
| Working Hours | Working hours: 9:00-18:00 |
| Job Requirements |
Required skills - Sales experience (1 year or more) for intangible products (IT tools, HR, etc.) for toB - Business PC skills, IT literacy - Touch typing, business email, Excel, PPT, Word (creation and input) - IT and internet literacy to the extent that you can research and use it yourself Welcome skills - Sales experience for our company's tools, customer success experience Desired personality - Someone who can think of solutions to problems and put them into action - Someone who is looking to advance their career in customer success - Someone who can get people inside and outside the company involved and work towards achieving their goals - Someone who can keep promises about work goals and tasks to be performed - Someone who can take action to solve problems and contribute to solving problems - Someone who has experience facing reality in order to get closer to their ideal goals and working independently to overcome them - Someone who can rejoice in the success of their customers and that leads to a sense of fulfillment |
| English Level | None |
| Japanese Level | Native Level |
| Chinese Level | None |
| Salary | JPY - Japanese Yen JPY 2500K - JPY 3500K |
| Other Salary Description |
Social Insurance Commuting/ Transportation Allowance Relaxation Facilities Education/ Training |
| Holidays |
Five-Day Workweek Refresh Holidays Paid Holidays Sick Leave |
| Job Contract Period |
正社員 |
| Nearest Station | Gotanda |
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