As Japan’s Sr. Manager Global Technical Support, you will be responsible to lead a team of engineers providing technical support within our Japan regional customer installed base for Ciena products.
You will remove roadblocks and find innovative ways to deliver concrete solutions to deliver the next generation of technical support to Ciena customers. The ideal manager will develop an inclusive culture to lead, inspire and motivate a team of diverse technical skills and talents to enable learning for performance and growth.
As Customer Success Manager you will be responsible for development and nurturing the relationships of Ciena’s Top Customers. The Success Manager promotes retention, loyalty and advocacy by developing & driving a World Class Customer Experience. The Success Manager is the primary contact for customer intake, onboarding, contract management and issues prevention, creating a near effortless journey throughout the customers lifecycle.
Customer Success is absolutely vital to Ciena’s long-term growth & profitability. We will be successful when our custo ...