The Support Engineer is responsible for supporting industrial clients remotely through phone, email, web channels; or on-site when necessary.
You will become an expert on company's powerful edge-to-cloud Data Management system for industrial operations, serving clients across industries such as energy, marine, chemicals, and more.
Description
* Provide remote support to clients in Japan via phone, email, and web channels, solving complex technical challenges. Also, sometimes provide on-site support.
* Understand customer needs and collaborat ...
業務拡大につきAssociate Production engineer を募集します!
Job Summary
As part of a global engineering team, provide white-glove break/fix response, fulfill requests, maintain ticket SLAs, write knowledge base articles, and maintain edit stations, booth systems
and other studio equipment in a mixed Macintosh / Windows-based environment
Responsibilities
・Deliver white-glove service to instructors and editors, both on-site and remote.
・Custom-configure booth Macs, PCs and other equipment to meet course requirements.
・Manage tem ...
【業務内容】
・ユーザから発行される IT サポートチケットの処理(PC,ノートブック、ソフトウェア等のユーザ PC への遠隔サポート)
・再発する問題の調査・特定とチームメンバーへの共有
・ユーザ PC サイクルを回す為、PC キッティングとリプレイス対応。
・基本的な社内インフラの初期トラブルシューティング(疎通確認、影響範囲の有無等)
・資産管理 PC と iPhone、プリンタ(複合機、A4 レーザープリンタ、ラベ ...