Drive Impact as a Dynamic Customer Service Representative | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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更新日 2025-04-21
掲載開始日 2025-04-21

Drive Impact as a Dynamic Customer Service Representative

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	事務系 - 営業事務/アシスタント/一般事務/受付カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	医療・福祉関連
勤務地	アジア日本神奈川県
仕事内容	In this role, you'll collaborate with innovators and visionaries to break down barriers between imagination and reality. You'll take ownership of customer relationships, ensuring smooth and efficient service delivery while contributing to groundbreaking advancements. Join us, and let's revolutionize tomorrow-together! Description * Respond promptly to customer inquiries, delivering solutions with a focus on service excellence. * Engage with customers via phone and email, representing the company's commitment to superior service. * Create accurate, compelling quotations for calibration and repair services, successfully closing deals. * Negotiate pricing and terms in collaboration with internal teams, ensuring mutual satisfaction. * Coordinate logistics by managing pick-up lists and partnering with forwarders for smooth operations. * Issue RMAs for both on-demand and agreement-based services with precision and attention to detail. * Monitor job progress, both internal and external, and maintain proactive communication with customers. Profile * Experience: Minimum 3 years in selling service solutions with a proven track record. * Technical Skills: Proficiency in ERP systems, MS Office applications (Word, Excel, PowerPoint), and familiarity with order and sales booking software. * Customer-Centric Approach: Exceptional communication skills to connect effectively with both customers and team members. * Problem-Solving Attitude: Initiative to identify and implement process improvements for a seamless customer experience. * Attention to Detail: Ability to manage diverse inquiries swiftly and accurately, primarily via email. Job Offer * Health and Wellness: Employees have access to health insurance options * Parental Leave: The company provides maternity leave and four weeks of paternity leave, supporting employees during important family milestones. * Retirement Plans: The company offers a 401(k) plan with a 100% match on the first 4% of base salary contributed by employees, along with a company retirement/unilateral contribution of 2% after one year of servicePaid Time Off: Employees receive 15 days of paid time off (PTO) for vacation or personal use, in addition to sick time and paid holidays, promoting a healthy work-life balance. * Professional Development: The company supports continuous learning through tuition reimbursement programs, encouraging employees to further their education and skills
企業について（社風など）	A global leader in precision measurement solutions, this company empowers innovation by providing cutting-edge tools and technologies that enable customers to overcome challenges and realize groundbreaking ideas. Known for fostering an inclusive culture and commitment to professional growth, it offers a dynamic environment where employees contribute to shaping the future of industries worldwide.
英語能力	日常会話(TOEIC 475-730)
日本語能力	流暢（日本語能力試験1級又はN1)
年収	日本・円 400万円〜 500万円