更新日 2024-11-22
掲載開始日 2024-11-22

IT helpdesk

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	IT関連（その他） - IT　ヘルプデスク
業種	流通・小売
勤務地	アジア日本東京都
仕事内容	* You will be responsible for IT support and administration jobs at global health care company. * You will collaborate and communicate with global team by email. Description * Provide assistance to users facing technical issues with hardware, software, or network problems. This includes diagnosing problems, offering solutions, and escalating issues to higher-level technical teams if needed. * Troubleshoot and resolve issues related to computer systems, applications, and peripherals to minimize downtime and disruptions. * Continuously monitor network performance and system health to identify and address potential issues before they impact users. * Install and configure new hardware, such as computers, printers, and peripherals, as well as software applications by collaborating project globally and locally. * Maintain detailed records of support tickets, incidents, and resolutions to track trends and improve support processes. Profile * In-depth knowledge of various operating systems (e.g., Windows, macOS, Linux), software applications, and hardware components. * Ability to have experiences using management tools (e.g., Snow, SCCM) * Strong interpersonal skills to interact effectively with users, understand their issues, and provide clear, patient assistance in Japanese and English. * Ability to work effectively as part of a team, sharing knowledge and collaborating on complex issues. Job Offer * Hybrid working style * Collaborative and supportive team environment globally and locally. * Comprehensive training and professional development opportunities. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ayaka Iwaki at +81 3 6832 8658.
企業について（社風など）	Our client is a global direct selling company that focuses on a wide range of consumer products. They provide high-quality products, unique platform to innovate, connect globally, and grow both personally and professionally. As they have built a solid reputation for reliability and quality, this strong brand presence helps attract both customers and potential distributors, contributing to its ongoing success.
英語能力	日常会話(TOEIC 475-730)
日本語能力	ビジネス会話(日本語能力試験2級又はN2)
年収	日本・円 500万円〜 550万円