更新日 2024-05-24
掲載開始日 2024-05-24

Hotel Team Leader - Inhouse Center up to 7M JPY!

人材紹介
スタッフレベル

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	旅行・ホテル・レジャー・外食
勤務地	アジア日本東京都
仕事内容	As the B2B Hotel Team Leader, you will be responsible for managing and supporting a team of 7-15 members. Your primary role will be to oversee team performance, manage key performance indicators (KPIs), and act as the point of contact for escalations. This is an excellent opportunity for a motivated individual with strong leadership skills and a passion for the hospitality industry. Description * Lead, mentor, and support a team of 7-15 members, ensuring high levels of motivation and performance. * Manage and monitor KPIs to ensure team objectives are met or exceeded. * Conduct regular performance reviews and provide constructive feedback to team members. * Serve as the point of contact for escalations, ensuring timely and effective resolution of issues. * Develop and implement strategies to improve team productivity and service quality. * Collaborate with other departments to streamline processes and enhance customer satisfaction. * Foster a positive and collaborative team environment. Profile * Proven experience in a team leadership role, preferably within the hospitality or B2B sector. * Strong understanding of KPI management and performance evaluation. * Excellent problem-solving skills and the ability to handle escalations effectively. * Exceptional communication and interpersonal skills. * Ability to motivate and inspire team members to achieve their best. * Fluency in English; and Native level in Japanese Job Offer What We Offer: * Competitive salary up to 7,000,000 JPY per annum. * Comprehensive benefits package. * Opportunities for professional growth and development. * A supportive and innovative work environment. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
企業について（社風など）	We are a leading B2B service provider in the hospitality industry, dedicated to connecting businesses with top-tier hotel services. Our inhouse center is a hub of innovation, efficiency, and exceptional customer service. We are currently seeking a dynamic and experienced Team Leader to join our team and drive success.
英語能力	流暢 (TOEIC 865点以上)
日本語能力	ネイティヴレベル
年収	日本・円 450万円〜 700万円