Customer Support Representative for Global FS Firm! | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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2024.5.24 [Fri.]

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更新日 2024-04-22
掲載開始日 2024-04-22

Customer Support Representative for Global FS Firm!

人材紹介
スタッフレベル

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	その他金融
勤務地	アジア日本東京都
仕事内容	As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments. Description As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments. Among the main responsibilities: * Proactively build effective client relationships, including the ability to anticipate and listen to clients' needs, as well as coordinate and resolve data, functional, and technical issues when needed * Coordinate with technology and product management teams to refine existing client solutions * Maintain a thorough understanding about company's data, research and technology solutions to best guide and advise clients in their interaction with the company solutions. * Work closely with global data & product teams to ensure efficient delivery of new or existing data sets & product capabilities to clients Profile The Tokyo Client Support Team is looking for an experienced candidates with client support experience and good knowledge of the financial services industry. Among the main requirements: * Customer oriented candidate with client service / support experience, and strong presentation and professional communication skills * Ability to develop strong internal and external partnerships and relationships; take a collaborative approach; and work effectively across different business areas and department * Developing knowledge of the investment and competition; and market trends impacting the company's clients * Great command of spoken and written English (to report outside of Japan) * Native command of spoken and written Japanese language With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you! Job Offer * Great career path with internal mobility opportunities * Excellent exposure to the business and chance to refine client support skills in the field * Very flexible work environment and good work-life balance To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
企業について（社風など）	Global financial services company that provides investment research and investment management services.
応募条件	The Tokyo Client Support Team is looking for an experienced candidates with client support experience and good knowledge of the financial services industry. Among the main requirements: ・ Customer oriented candidate with client service / support experience, and strong presentation and professional communication skills ・ Ability to develop strong internal and external partnerships and relationships; take a collaborative approach; and work effectively across different business areas and department ・ Developing knowledge of the investment and competition; and market trends impacting the company's clients ・ Great command of spoken and written English (to report outside of Japan) ・ Native command of spoken and written Japanese language With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you!
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	ネイティヴレベル
年収	日本・円 450万円〜 550万円