Supporting Automotive Seating design and development
Liaising with clients to identify and define project requirements, scope, and objectives
Coordinating project schedules, resources, equipment, and information
Ensure flawless communication in meeting customer requirements and completing the task within the deadline
Act as the point of contact and communicate project status to all participants
Create and maintain comprehensive project documentation, plans and reports
Ensure standards and requirements are met through conducting quality reviews
CATIA V5/N ...
Handle 8-member Service Desk team.
Knowledge and understanding of best practices for service management.
Address SLA areas of concern. Often SLA targets will include multiple shifts. The manager will evaluate IT service requests approaching or exceeding their SLAs and may adjust staff priorities.
Follow up on customer-satisfaction issues and user-feedback responses. The manager is responsible for client satisfaction and will typically review any negative feedback or concerns clients have raised as a part of the post-ticket satisfaction survey
Monitor tic ...
Oversee the daily operations of the Service Desk, ensuring timely resolution of issues.
Provide technical guidance and mentorship to team members to enhance their skills.
Develop and implement best practices for Service Desk operations to improve service quality.
Monitor and analyze Service Desk performance metrics to identify areas for improvement.
Collaborate with other IT teams to ensure seamless integration of services and support.
Manage escalations and ensure that complex issues are resolved promptly.
Ensure compliance with company policies and ind ...
Project Support:Assist in the coordination and management of technical projects from initiation to completion. This includes scheduling meetings, maintaining project documentation, and tracking progress. Onsite offshore communication and coordination
Communication:Serve as a liaison between technical teams, clients, and other stakeholders. Facilitate effective communication to ensure project requirements are clearly understood and executed.
Documentation:Maintain accurate and up-to-date project documentation, including meeting minutes, project plans, an ...
Hardware requirement gathering by discussing with client team.
Hardware requirement elicitation with the support of existing onsite team and offshore team.
Understand the Hardware design from Capgemini onsite and offshore teams and make proactive suggestions to it.
Any improvements required, discuss the same with customer and share the feedback with onsite / offshore team
Performing tests of new hardware and software, Troubleshooting and debugging performance issues
Supporting the hardware engineering team, Providing technical support for hardware issues ...
Cybersecurity strategy planning and promotion management (Compliance and standards, EDR/XDR, Thread hunting/Preventing, AI innovations)
Human resource development and awareness activities
Various audits and inquiries
Meeting management
Incident response support - Security compliance and guardrails (collaboration with internal and external parties) ...
Lead cross-functional project teams to deliver business-critical projects.
Drive decisions regarding project priorities/business requirements and manage project scope, budget, resources and execution risks.
Ensure quality of deliverables and ensure adherence to company procedures/policies.
Build and maintain collaborative relationships with IT/business stakeholders to govern projects.
Contribute to improving the overall service level of the Project & Portfolio Office (PPO) within the company’s operations.
Manage project schedules and ensure timely prod ...
Single point of contactfor users’ issues and requests
Answer all contacts efficiently in a professional and courteous manner in the requested languages, as applicable.
Resolve requests and incidents or pass to resolving teams.
Record all steps performed to resolve an issues/Tickets.
Track, chase, and control tickets
Call back, troubleshoot, and perform procedural follow ups.
Handle high priority incidents according to procedure.
Identifyand work on updating/creating work procedures / shift left opportunities *
Create, modify, and terminate accounts, or ...
Network Engineer should be able to perform the following essential activities under general direction:
Installation, maintenance, and support of Network and Security Infrastructure device system software and hardware
Analytics, troubleshooting, and resolution of complex Network and Security Infrastructure issues including on premise and cloud environments
Administer the application of company data security policies
Provide Network and Security Infrastructure support for all other IT functions and end users as required
Complete project tasks and lead smal ...
Monitoring potential Implementation project risks, opportunities, and issues that may impact the project.
Ensuring quality and timely delivery for all project deliverables.
Continually identifying, prioritizing, and mitigating project risks and issues
Driving proper project chartering and setup
Identifying and governing change and process management considerations critical to the success of the project
Performing project team management, driving motivation, collaboration, and performance
Providing an environment conducive to the mentoring, coaching, and ...
Oversee the daily operations of the Service Desk, ensuring timely resolution of issues.
Provide technical guidance and mentorship to team members to enhance their skills.
Develop and implement best practices for Service Desk operations to improve service quality.
Monitor and analyze Service Desk performance metrics to identify areas for improvement.
Collaborate with other IT teams to ensure seamless integration of services and support.
Manage escalations and ensure that complex issues are resolved promptly.
Ensure compliance with company policies and ind ...
In Depth knowledge of Windows Desktop Technologies (Windows 10/11)
Experience with Assistive Technology Software and Hardware Products (Screen Readers, Screen Magnification, Speech Recognition)
Ability to develop relationships with key personnel in technical teams
Ability to develop and maintain formal and informal relationships with business unit (BU) stakeholders and any other relevant BU Staff
Able to demonstrate strong team leadership skills
Ability to develop and maintain strong links with peer Service Managers globally and Service Desk Teams to ens ...
5+ years experience in Python, Golang, Typescript, or similar languages
Relevant professional experience in build tools and automation both in CI and local development environments
Knowledge of development best practices for large, distributed codebases (e.g. system level testing, dependency management)
Preferred Qualification:
Experience working in a distributed remote team environment
Experience working with distributed data sources
Familiarity with working in a security and safety-focused environment and their related standards
Deliver intuitive best-in-class enterprise capabilities to Fivetran’s largest customers
Maintain and improve existing enterprise features; call for improvements in all areas of Fivetran’s codebase and infrastructure
Collaborate across engineering on cross-functional projects creating innovative solutions
Understand and fix challenges related to performance and scalability
Develop, maintain, and test code
Participate periodically in on-call rotation
Participate in the hiring process
...
Engage with the product manager and senior leaders on the vision, strategy, and roadmap.
Conduct user research to identify customer pain points, needs, and expectations.
Launch and iterate on chatbot products and features, measuring and optimizing their performance and user satisfaction.
Manage feature backlog and the end-to-end product lifecycle for the chatbot and AI services, from ideation and prototyping to launch and iteration.
Work closely with engineers, designers, and content writers across the organization to ensure alignment and collaboration t ...
Project Management & communication coordination
Client handling
Handling L2 quarries related to SAP system/module
Configuration, process mapping in SAP
Manage project progress and schedules
Prepare Basic System Design Document with support
Prepare Functional Specification with support
Handle overall project bilingual communication
Managing team of bilingual SAP resources both at Onsite as well as at Offshore ...
Bachelors degree in Computer Science or related field or equivalent combination of industry-related professional experience and education Jest, Enzyme, Mocha and Puppeteer
Min 5+ years of working experience
Working knowledge of Selenium WDIO, Selenium GridHub, and WebPack
Working experience in software development and/or testing
Working experience in automated testing frameworks
Working experience with software test tools and processes, building and testing frameworks, and consumer-facing applications and APIs
Working experience of scripting and configur ...
Image sensor Firmwaredevelopment
Languages used: C language, Perl (used in verification environment),
Ability to design software (from design, implementation, to individual units)
Experience with embedded systems (FW),write UML ,check waveforms (oscilloscope, logic analyzer) ,use Excel macros to some extent.
Knows Unix commands.
Japanese Language: Business level Japanese (N2 and above) andBusiness level English ...
The mobile app development team for both services,
The mobile app development team is developing a variety of new functions so that users can easily use the smartphone apps,
The mobile app development team is developing a variety of new functions to make it easier for users to use the smartphone apps.
We also aim to provide services with more stable quality,
We also need to continue to improve the development environment and UI/UX in order to provide services with more stable quality. ...
Currently many workflows process in the customer landscape is driven manually (Excel /mails etc).
Customer wants to create a Power Platform with standard guidelines, templates , security, and Governance based on which the manual processes are automated. ...