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- Medical Corporation EPSDC Group・Introduction
Feature Article
Employer
Medical Corporation EPSDC Group
What We're Proud of
The Medical Corporation EPSDC Group is an organization that develops medical, welfare, and home dental care services based on preventive medicine from Northern Europe.
Our headquarters, 'Tokyo International Dental Clinic Roppongi,' relocated from Minami-Aoyama in 2014 and focuses on preventive dentistry and periodontal disease treatment.
With about 60% of our daily patients being foreign nationals, we employ a diverse, multilingual staff to meet their needs.
We offer our employees comprehensive training, ample career development opportunities, and a supportive work environment, including a paid leave acquisition rate of over 90% and robust welfare benefits, encouraging long-term careers.
From Interviewer's EyesStaff Interview
What Makes Working at Tokyo International Dental Clinic Roppongi Appealing? Insights from Alina, Our ReceptionistQ1
Q1. What did you do before joining our team？
I’m originally from Russia and have been living in Japan for about two and a half years. Before moving here, I graduated from university in Russia, worked as an English teacher, and later as a flight attendant. In March 2022, I came to Japan to study Japanese. While attending language school, I worked part-time at a ramen shop, which helped me quickly improve my Japanese from JLPT N5 to N2, since it was a fully Japanese-speaking environment. Eager to take on a new challenge, I decided to apply to the healthcare industry.
Q2. What are your current roles and job details?
currently handle both clinical assistance and reception. While learning polite Japanese and specialized dental terminology has been challenging, I’m continuing to improve my language skills and develop professionally as a member of the medical staff here at Tokyo International Dental Clinic. In reception duties, I handle patient inquiries, manage consultation appointments and schedules via web and phone, and handle front desk accounting tasks. Since I also receive inquiries about treatments, I make sure to familiarize myself with basic procedures and treatment details in advance. As the first point of contact for our patients, I aim to create a warm and welcoming atmosphere by smiling and engaging in small talk to help ease any anxieties they may have. On the treatment side, my tasks include managing patient records, preparing instruments and equipment to ensure everything runs smoothly, and assisting the dentists and dental hygienists during procedures by handing them the necessary tools and materials.
Q3. How would you describe the work environment?
Our team is made up of three groups: dentists, hygienists, and assistants (who handle support and reception). I lead the assistant team, which includes members from India, the Philippines, and Japan. Now that I’ve been here for a year, I’ve gotten to know my colleagues better, and my confidence in speaking Japanese has improved, so I can enjoy casual conversations with them. During work, we support each other by offering a hand when needed, with team members frequently asking, "Need any help?" or "How’s it going?" to make sure everyone is working smoothly together. As a leader, I also make sure to follow up tough feedback with words of appreciation, like "You did a great job," "Thank you," or "I really appreciate your help," to keep the communication positive and motivating.
I find a great sense of accomplishment when the work proceeds efficiently and smoothly through collaboration with the surrounding staff. Especially in treatments, each doctor has different instrument preferences and timings, requiring assistants to adapt flexibly to each doctor’s style. To understand the treatment methods of each doctor, I actively ask questions such as "How do you perform this treatment?" and "What are the differences in treatments?", This helps me ensure that I can support them effectively during treatments.
Education/TrainingInterview with the Recruitment Manager for Education and Training
Insights from President / HR Representative Ms. Miyashita on the Multinational Work Culture and Key Points of the Job Openings
Q1.How is Alina’s work performance?
Alina is very responsible, has a positive mindset, and doesn’t let unpleasant situations affect her for long. She’s always smiling and provides excellent care to both our Japanese and international patients, which is a huge help to us. In 2023, our clinic had patients from 52 countries, including foreign residents and tourists visiting Japan. The number of international patients is growing each year, but when we have Japanese patients, we also need to provide service in Japanese. Given our daily interactions with patients from all over the world, bilingual and multilingual staff are essential to our clinic’s success.
Q2. What approaches do you take to build a strong team?
Teamwork is crucial in the medical field. Since our clinic has a diverse, multinational team with various cultural backgrounds, we hold social events, like “excursion for grown-ups” to local spots, to encourage mutual understanding and strengthen teamwork. The reception team initially found it challenging to approach the doctors, but after engaging in conversations during a meal with clinic members, the distance between them shortened, making communication easier. While work time is crucial, we also value social events such as gatherings and meals to create an organization where employees have the flexibility to interact.
Q3.What qualities do you look for in potential candidates?
Many individuals believe that a qualification is necessary for the role of a dental assistant, but at our clinic, we welcome even those without prior experience as special qualifications are not required. Since tasks that involve direct contact with a patient’s mouth are classified as medical procedures, the assistant’s role is to support the team in other areas. However, because you’ll be present during treatments, you should be comfortable witnessing situations like patient bleeding. We also provide full VISA support for foreign nationals and have a strong training system to ensure you can work with confidence. If you're looking to use your language skills, are interested in healthcare, or enjoy working with people, we encourage you to apply.
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Medical Corporation EPSDC Group
